Residential Property Administrator

6 months ago

Toronto, Canada Sterling Karamar Property Management Full time

**Purpose**:
Provide customer service to residents/clients; organize and maintain up to date and precise property administration; work as part of a team.

**Main Responsibilities**:
**Customer Service Relations**:

- Communicate effectively with residents and relevant others.
- Actively listen and act upon resident inquiries, concerns and complaints. Hand complaints over to the Property Manager as required.

**General Administration**:

- Analyze, update and produce monthly Management Reports for each property in close cooperation with the Property Managers and Property Accountants.
- Prepare all necessary paperwork to aid with due diligence that is undertaken for any potential sale of property.
- Ensure effective and precise electronic filing of all relevant documents.

**Resident Leasing Administration**:

- Distribute the report to the clients on a weekly basis.
- Set up approved leases and resident information in Yardi and prepare lease package
- Post monthly move in’s
- Put tenants on notice as received and approved by the client/PM
- Arrange new tenant hydro accounts

**Resident Payment Administration**:

- Collect, sort, process and enter rental payments in Yardi
- Setup PAP for tenants
- Post NSF payments
- Issue N4’s - Notice of termination for non-payment of rent
- Prepare weekly collection letters.
- Prepare bank deposits and ensure proper filing of receipts.

**Legal Administration**:

- Issue N4’s - Notice of termination for non-payment of rent
- Issue other legal forms (N5, N6, N7)
- Ensure legal notices are filed with the Paralegal in a timely manner (L1, L2)
- Ensure tenants are adhering to LTB payment plans
- Enforce LTB orders with the enforcement office
- Prepare collection files for past tenants.

**Rent Administration**:

- Run monthly rent billings in Yardi. Verify accuracy. Post monthly billing.
- Update market rents in Yardi as required
- Add additional charges to tenants as required (parking, lockers etc..) and update rentable items as required
- Prepare N1’s - Notice of Rent Increase
- Prepare annual tax receipts

**Resident portal**:

- Setup PAP for tenants
- Input tenant insurance
- Provide tenants with their security code for login
- Respond to maintenance/communication tickets where applicable
- Provide technical support for tenants and staff

Scope
- Work in close cooperation with Leasing Specialists, Operational Staff and Property Accountants. Reporting to the Manager, Residential Operations

**Qualifications**:
Education
- Minimum High School diploma (Grade 12/13).
- Preference: College Degree in related field.

Experience
- A minimum of 2 years experience in leasing and property administration
- Experience using Property Management Software such as Yardi, an asset

Skills and abilities
- Actively supports SKPM”s values of: Trust, Honesty, Integrity & Respect.
- Solid management and leadership skills.
- Solid working knowledge of residential property administration.
- Strong computer skills: Excellent knowledge of Word, Excel, PowerPoint and Microsoft Outlook and able to learn Yardi Voyager and Property Vista.
- Sound judgment and decision-making capabilities.
- Excellent communication and relationship building competencies.
- Is open to change and actively looks for ways to improve processes.
- Strong administrative and organizational skills.
- Strong time management skills.
- Portrays a professional image.
- Strong customer service orientation.
- Motivated to learn more and grow within this position.
- Good negotiating skills.
- Has a high tolerance to stress.

INDLP

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