Financial Customer Service Representative

4 months ago

St Catharines, Canada SinlgePoint Group International Full time

The Financial Customer Service Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint

We have a permanent **full-time opportunity** in **Ontario** and, the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of:

- **Monday to Friday - 7:00am to 11:00pm EST**:

- **Saturdays - 8:00am to 6:00pm EST**:

- **Sunday - 1:00pm to 8:00pm EST**

**Responsibilities**
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations

**What Are We Looking For?**
- Have strong communication and computer navigation skills
- Have the ability to multi task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high volume call centre environment is an asset
- Must be available to work flexible shifts

**Ontario Compensation**
- Hourly rate of 17.00/HR

**Perks**
- Work remotely and train remotely during COVID
- Medical and Dental Benefits or tax-free cash incentive
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development

**Join a winning team today**

We are an equal-opportunity employer**.**

Accommodations are available upon request at any point in the selection process. #2

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