Account Coordinator

3 weeks ago


Etobicoke, Canada Canadian Outdoor Equipment Full time

Do you have a passion for the outdoors and seek to share your experience with others ? Are you a rapport builder eager to provide excellent customer service and find opportunities to grow established accounts and inbound business? We are actively seeking a B2B Account Coordinator - Inbound Sales person to be a part of our team

Duties & Responsibilities
- Demonstrate our core value proposition to develop long standing relationships with established customers to find opportunity to retain and grow customer revenue
- Manage day to day customer service and administration for all accounts
- Take your passion of the outdoors to deliver a compelling sales proposition of our products to close and onboard inbound sales
- Understanding of premium brand products to effectively promote to customers
- Strategize with marketing and sales team on campaigns
- Maintain customer engagement with key accounts
- Create reports that document results of key account focused activities and initiatives
- Manage notes for customers within internal database
- Manage customer assets with web and marketing team
- Manage After Sales Service to accounts including:

- Requests
- Customer learning and purchasing tools
- PK Clinic registration for customer’s staff
- Warranties
- Pricing
- Anticipating possible challenges and proactively addressing them

professionalism to reflect the values of our company.
- Managing client records and activities in CRM

Experience

3 years experience within a similar Account Coordinator and Inbound Sales role working directly with B2B customers

Diploma or Bachelor Degree in business, marketing or related field

Working within a KPI environment

Proficient in Microsoft Office Suite & CRM

Skill Set Required
- Reliable and self-directed, proactively anticipating challenges and pivoting accordingly
- Ability to work both as a team player and independently
- Outstanding attention to detail
- High performer under the pressure of tight deadlines
- An excellent relationship builder with high emotional IQ, empathy and diplomacy
- A lifelong learner with a strong aptitude for retaining technical knowledge.
- Patient and adaptive to the many personality types and needs of various customers.
- Able to set and meet expectations and manage projects
- Strong process driven, ability to align planning objectives with a pipeline development process to grow and develop market revenue
- Strong sense of confidentiality, Integrity and professionalism
- Superior work ethic with attention to detail, diligent, organized, and resourceful
- Outstanding English language skills in verbal and written form

Our Company Values

A relentless pursuit of delivering premium customer service

True team spirit that considers the impact on the team in all that we do.

Professional, authentic and thoughtful communication

Embodiment of Integrity with full transparency and accountability

A thirst for knowledge, understanding and personal growth
- Base & Uncapped Commissions
- Paid professional development
- Medical/Dental/Vision/Life insurance co-pay
- Additional vacation based on OTE
- Christmas Season time off
- Year end Retention Bonus
- Access to premium camping gear share program

This role is suitable for Canada-based applicants only, who are located or within a short commute to our offices in South Etobicoke. This is not a work-from-home position.

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