Driver Support Specialist

4 months ago

Dartmouth, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring an **Driver Support Specialist **based in **Dartmouth, NS.**

**Core Job Functions**:

- Address issues raised by operations via the Driver Support Ticket on SeaNet. Including but not limited to:

- Automated workflow issues.
- Paperwork scanning issues.
- Vehicle connection issues.
- Assist Driver Care Centre staff as escalation point for Technical Support.
- Assist Real-Time IT Support Admin as required. Including but not limited to:

- Trimble inventory support tasks and auditing.
- Monthly review of active DSN's vs Fleetlist.
- Weekly audit and update of PeopleNet vehicle settings.
- Pro-active monitoring of communications with, and restoration of, vehicle connections.
- Management of ELD conflicts within Trimble/PeopleNet environment.
- Assist compliance with unidentified Driver and Uncertified Logs when possible.
- Additional duties as assigned

**Job Requirements**:

- Proven ability to deal productively and professionally with internal customers
- Ability to work effectively with mínimal supervision
- Excellent organizational and time-management skills
- Excellent communication skills - verbal and written
- Analytical and problem-solving skills are required
- Well organized, detail oriented and a proven ability to work well in a fast-paced, deadline driven environment
- Strong interpersonal skills required
- High level of motivation and energy
- Reliable and dependable

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