Manager, Global Catalog and Supplier Enablement

6 days ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

As the **Manager, Global Catalog and Supplier Enablement, **you will play a key role in Procurement’s ongoing digital transformation, specifically around our new global Procure-to-Pay platform and associated business processes. You will play a lead role in the design, setup and ongoing management of catalog and supplier enablement. As part of our P2P implementation project, you will lead the Global Catalog & Supplier Enablement related workstream(s), while working with various global stakeholders (primarily in North America and Asia), including leaders, colleagues, SMEs, vendor partners, and others. Post-implementation, as part of your ongoing responsibilities, you will create, own, and implement the global catalog buying and supplier enablement strategy.

**Responsibilities**:
DURING P2P IMPLEMENTATION PROJECT (expected to run to ~Q1 2024):

- Working with the P2P Program Lead, Project Manager(s), Director Global Procure-to-Pay, our implementation partner, and others, understand this mandate and develop an overarching approach for catalog enablement (both punchout and inhouse) and supplier enablement.
- Lead the related functional project workstream(s) (i.e., catalog and supplier enablement)
- Partner with other global workstream leads to achieve shared project objectives.
- Help internal & external stakeholders succeed with our new P2P platform and ways of working.
- Support other project activities as required.

POST-IMPLEMENTATION / ONGOING:

- Work closely with Global Sourcing and Procurement Operations team members to execute catalog buying and supplier enablement strategy.
- Be a trusted advisor to the Sourcing team regarding best practices in negotiating the optimal structure of pricing data for use in catalogs.
- Liaise between suppliers and functional teams to ensure catalog and supplier portal deployment on the procurement platform.
- Coordinate with Global Sourcing and Procurement Operations team members to establish, maintain and decommission contract catalogs.
- Define strategies to promote best buying channels and supplier portal usage.
- Solicit and evaluate feedback from internal/external users and stakeholders regarding the ease and accuracy of using catalogs and supplier portal in the continual improvement of digitalization.
- Optimize and enhance the buying experience.
- Conduct regular spend analysis inclusive of catalog and non-catalog spend to determine catalog recommendations and supplier base rationalization.
- Be accountable for the catalog lifecycle management (create, maintain, and decommission). Ability to troubleshoot ad-hoc production issues with supplier and internal stakeholders.
- Oversee the collection of catalog data across categories in support of reporting, including sustainability.
- Review and recommend new features to be adopted in support of enhanced catalog usability for both user experience and reporting, in partnership with S2P Product Manager
- Make improvements to the catalog management processes and ensures standard processes are followed.
- Partner with Change Management team to develop communication strategies to both internal and external stakeholders to gain support to drive and maintain engagement momentum.
- Support the development of training requirements and guides suppliers in the catalog enablement and supplier enablement process where required.
- Ensure that appropriate auditing is in place an ensure catalogs and pricing complies with agreements.

**How will you create impact?**

You will be part of Procurement transformation journey to deliver the vision of "Buy better"

**What we are looking for**
- 5+ years in managing an ongoing global mainstream e-procurement platform (e.g., Coupa, Ivalua or Ariba etc.)
- Expert in P2P processes in global finance institution(s)
- Experience managing/implementing within North America and APAC is an asset.
- Ability to gather, analyze, and synthesize information, and make informed recommendations.
- Ability to communicate effectively at all levels, including written, verbal and visualizations / presentations.
- Customer service oriented and collaborative
- Comfortable presenting to groups, leading projects, and working on matrixed teams.
- Skilled in managing numerous projects at different phases and adjusting to changing priorities.
- Strong planning and organization skills; can manage multiple tasks and meet deadlines.
- Strong change management skills
- Relevant accreditation (e.g.: e-pro

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