Current jobs related to Manager, Global Customer Centricity Enablement - Toronto - Manulife

  • Manager, Global Customer Centricity Enablement

    4 months ago

    Toronto, Canada Manulife Full time

    Job Description This is both a strategic and hands on position, responsible for helping Manulife achieve its customer objectives. The role will drive customer centricity by playing a pivotal role in Insights Enablement, by ensuring our stakeholders adopt and effectively engage with our customer experiences platforms. Customers are at the heart of...

  • Manager, Global Customer Centricity Enablement

    4 months ago

    Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description This is both a strategic and hands on position, responsible for helping Manulife achieve its customer objectives. The role will drive customer centricity by playing a pivotal role in Insights Enablement, by ensuring our stakeholders adopt and effectively engage with our customer experiences platforms. Customers are at the heart of...

  • Manager, Customer Centricity

    3 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Manager, Customer Centricity

    3 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Customer Experience Enablement Manager

    1 week ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Develop and implement strategies to drive adoption...

  • Customer Experience Enablement Manager

    1 week ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Develop and implement strategies to drive adoption...

  • Strategic Customer Experience Enablement Manager

    4 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Customer Experience Enablement Manager to join our Global Customer Centricity team at Manulife. As a key member of our team, you will play a crucial role in driving customer centricity and ensuring stakeholders adopt and engage effectively with customer experiences platforms.Key...

  • Customer Experience Enablement Manager

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Drive the adoption and engagement of our customer...

  • Customer Experience Enablement Manager

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Drive the adoption and engagement of our customer...

  • Customer Experience Enablement Manager

    2 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Develop and implement strategies to drive adoption...

  • Customer Experience Enablement Manager

    2 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Enablement Manager. This is a strategic and hands-on position that will play a pivotal role in driving customer centricity across our organization.Key ResponsibilitiesAdoption and Enablement: Develop and implement strategies to drive adoption...

  • Customer Experience Enablement Manager

    1 week ago

    Toronto, Ontario, Canada Manulife Full time

    Job DescriptionThis is a strategic and hands-on role that plays a pivotal part in helping Manulife achieve its customer objectives. The successful candidate will drive customer centricity by ensuring stakeholders adopt and effectively engage with customer experience platforms.Key Responsibilities:Adoption and Enablement: Drive adoption and engagement of...

  • Customer Experience Enablement Manager

    1 week ago

    Toronto, Ontario, Canada Manulife Full time

    Job DescriptionThis is a strategic and hands-on role that plays a pivotal part in helping Manulife achieve its customer objectives. The successful candidate will drive customer centricity by ensuring stakeholders adopt and effectively engage with customer experience platforms.Key Responsibilities:Adoption and Enablement: Drive adoption and engagement of...

  • Seismic Enablement Manager, Global Institutional

    4 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Digital Enablement Manager

    2 months ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    Digital Enablement ManagerWe are looking for a Manager, Digital Enablement to join our team and drive our learning and training initiatives within Digital Transformation. The Manager, Digital Enablement, Global Digital Acceleration, collaborates with team leaders, vendors, and other key stakeholders to plan training delivery timelines, goals, and milestones....

  • Digital Enablement Manager

    2 months ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    Digital Enablement ManagerWe are looking for a Manager, Digital Enablement to join our team and drive our learning and training initiatives within Digital Transformation. The Manager, Digital Enablement, Global Digital Acceleration, collaborates with team leaders, vendors, and other key stakeholders to plan training delivery timelines, goals, and milestones....

  • Director, Business Planning

    3 weeks ago

    Old Toronto, Canada Centricity Research Full time

    p>Director, Business Transformation Centricity Research believes that everyone deserves an opportunity to help advance medicine - for themselves and for those they love. We are committed to connecting real-world opportunities in clinical research studies with people across the globe.We are building the world's most passionate and skilled team of clinical...

  • Customer Success Enablement Manager

    5 months ago

    Toronto, Canada Enable Full time

    **About Enable**: Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between...

  • Customer Enablement Consultant

    4 months ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...

  • 06 - Associate, IT Customer Enablement

    4 months ago

    Toronto, Canada Celestica Full time

    Req ID: 120558 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario City: Toronto **General Overview**: **Functional Area**:Information Technology (ITM) **Career Stream**:IT Partnership (PTN) **Role**:Associate (AST) **Job Title**:Associate, IT Customer Enablement **Job Code**:AST-ITM-CUST **Job Band**:06 **Direct/Indirect...

Manager, Global Customer Centricity Enablement

4 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

This is both a strategic and hands on position, responsible for helping Manulife achieve its customer objectives. The role will drive customer centricity by playing a pivotal role in Insights Enablement, by ensuring our stakeholders adopt and effectively engage with our customer experiences platforms.

Customers are at the heart of everything we do, and having the right systems to understand feedback, using those systems to initiate action against customer struggles, and using programs that promote wider adoption of a customer mandate are all key to this role. At Manulife, we measure the success of this team through the Net Promoter Score, as well as the business outcomes it enables.

The role will sit in the center in the Global Customer Centricity team, collaborating closely with the Assistant Vice President, Global Customer Centricity, team Directors, and those in advanced analytics, project management, customer experience, technology, digital, strategy, and operations.

**Key Responsibilities**:

- **Adoption and Enablement**:Drive adoption and engagement of Manulife’s customer experience tools and platforms, including VOICE (multi-signal customer insights tool). These activities include (1) defining, developing, and delivering training programs tailored to user cohorts, (2) measuring and reporting the success of adoption efforts based on key performance metrics, (3) defining routines to consistently and effectively gather and share customer feedback, and (4) influencing product improvements based on business needs and feedback from users
- **Value and Storytelling**:A critical success factor for this role is the ability to consistently communicate and articulate the value the cx platforms for our business. These activities include translating implementation delivery into clear business value for stakeholders and building positive relationships with business partners and team members. Effectively communicating and demonstrating the value of VOICE and CX tools through compelling and consistent storytelling is critical to the success of this role and culture change to deli b ver on our customer centricity ambitions
- **Get to Speed**:Drive the transparency and accountability needed to enable organizational speed against our digital customer leader ambitions. Drive tracking of customer experience plans so the organization can accelerate or pivot if we see our plans aren’t producing intended results
- **Lead the Change: Help **drive a global culture change program to embed customer-first thinking to the organization, including Manulife executives, business heads, and the rest of the organization
- **Act as the Glue**:Work both within the corporate and global marketing teams, as well as outside with business partners, customer experience authorities, operations professionals, advanced analytics, technology, and strategy folk. We can't do this alone and need strong teamwork to inspire change

**Requirements**:

- Bachelors degree from a credible university
- Proven experience in fast-paced environment such as management consulting, digital/technology consulting, internal strategy, customer experience, or another professional service
- Experience in technology, analytics, or digital functions considered an asset
- Experience in financial services industry considered is a plus
- Experience in large-scale digital transformation programs is a plus
- Proven track record of driving user adoption and engagement in a SaaS environment.
- Customer-centric mindset with a passion for enhancing the customer experience
- Experience in defining and reporting success based on KPIs
- Strong storytelling skills to articulate the benefits and impact
- Self-starter with the ability to work autonomously and manage multiple tasks simultaneously.
- Strong analytical and problem solving skills, and demonstrated leadership ability
- Strong communication skills, including verbal, written, & PowerPoint
- Excellent interpersonal and relationship management skills - ability to collaborate and be a team player with a high level of empathy
- International experience, or working cross a global organization a plus

**Beyond Requirements - What we are looking for**:

- Excited about changing an organization and being part of a strong team
- Strong sense of ownership, accountability, and pride for their work
- Analytical, structured thinker who can easily organize various inputs
- Outcome-orientation with a spark for so