Bilingual Part-time Representative, Customer Care

7 months ago

Vancouver, Canada Definity Financial Corporation Full time

ID de tâche : 7187
Catégorie : Réclamation
Marque : Definity
Permanent/Temporaire : Permanent
Temps plein/temps partiel : Temps partiel
Emplacement : Vancouver, Canada
Échelle salariale : $33,200 - $57,400

Definity est la société mère de marques et compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Compagnie d’assurance Sonnet, Family Insurance Solutions et Compagnie d’assurance Petline. Notre ambition est de devenir l’un des plus importants assureurs multirisques novateurs du Canada. Comme nous ne pourrons y parvenir sans nos gens, nous favorisons et encourageons une culture collaborative, ambitieuse, valorisante et stimulante.

Nous offrons une expérience de travail flexible et hybride qui vous permet de travailler au bureau ou à distance, selon le type de travail que vous accomplissez et l’équipe au sein de laquelle vous évoluez. Faites partie de notre parcours tout en étant vous-même. Chez Definity, vous évoluerez avec nous.
- **Must be bilingual English and French**
- **This is a part time role that requires a 4-week FULL time training period.**

**What can you expect in this role?**
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured

**What do you bring to the role?**
- Minimum Secondary school diploma - Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism is required
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
- This role requires you to work from 8am-8p.m EST and must be available to work Saturday and Sunday.

Salary range is $33,200 - $57,400

Nous tenons également compte du potentiel. Donc, si vous n’avez pas exactement ces compétences, mais que vous avez les atouts qu’il faut, indiquez-les dans votre curriculum vitæ et votre lettre de présentation.

**Allez-y, attendez-vous à plus — vous le méritez et nous l’offrons**:

- Un horaire de travail hybride pour la majorité des rôles
- Un régime d’actionnariat de la compagnie
- Un programme de retraite et d’épargne, avec des cotisations au REER égalées par l’entreprise
- Des journées de bénévolat payées et des dons à des organismes de bienfaisance égalés par l’entreprise
- Des ressources éducatives, le remboursement des frais de scolarité et du temps d’étude payé
- Un accent sur l’inclusion par l’entremise de groupes d’employés, de soutien pour les interventions pour l’affirmation du genre, de conseillers des communautés autochtones, noires et de couleur, et d’un accès à des programmes pour les parents.
- Des programmes de reconnaissance et de bien-être
- Des rabais sur des produits et services.

**Vérification des antécédents**

LI-Hybrid

  • Bilingual Customer Service Representative

    1 month ago

    Vancouver, Canada RC Pet Products Full time

    **Overview**: Reporting to the Customer Service Supervisor, our Bilingual Customer Service Representatives (CSRs) are the friendly voices and problem-solvers who keep our customers happy! You'll handle phone calls, respond to inquiries, process orders, and take care of all things customer service with a smile. At RC Pet Products, we pride ourselves on...

  • Bilingual Customer Service Representative

    6 months ago

    Vancouver, Canada XL Flooring Co. Ltd. Full time

    XL Flooring Co. Ltd. is a privately owned company in the import and distribution industry, currently servicing over 1,500 dealers across North America. We strive to be recognized as the #1 flooring company in the world for quality products, innovative management, employee and customer satisfaction, community contribution and environmental responsibility. We...

  • Customer Care Representative

    3 weeks ago

    Vancouver, Canada Metatribe Contracting Ltd Full time

    Are you passionate about delivering outstanding customer service and ensuring a seamless client experience? Join our team as a Customer Care Representative, where you'll play a vital role in supporting homeowners during one of the most exciting phases of their journey—moving into their new home. **What You'll Do** As a key point of contact for...

  • Home Office Bilingual Client Care Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Equitable CA Full time

    At Equitable CA, we are seeking a highly skilled Home Office Bilingual Client Care Representative to join our team. This is an exciting opportunity to work in a dynamic and supportive environment where you will have the chance to grow and reach your full potential.About the RoleThis permanent, full-time position offers a competitive salary range of $55,000 -...

  • Customer Service Representative

    4 weeks ago

    Vancouver, Canada Atlantis Marketing Agency Full time

    🌟 Join Our Team at Atlantis Marketing! 🌟Position: Customer Service Representative (Full-Time/Part-Time)Location: Vancouver, BCAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Atlantis Marketing is looking for enthusiastic and motivated Customer...

  • Customer Service Representative

    4 weeks ago

    Vancouver, Canada Atlantis Marketing Agency Full time

    🌟 Join Our Team at Atlantis Marketing! 🌟Position: Customer Service Representative (Full-Time/Part-Time)Location: Vancouver, BCAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Atlantis Marketing is looking for enthusiastic and motivated Customer...

  • English Customer Service Representative Part/Full Time

    4 weeks ago

    Vancouver, BC, Canada Atlantis Marketing Agency Full time

    Join Our Team at Atlantis Marketing! &##Customer Service Representative (Full-Time/Part-Time) Are you passionate about delivering exceptional customer experiences? Atlantis Marketing is looking for enthusiastic and motivated Customer Service Representatives to join our growing team in Vancouver! We offer both full-time and part-time roles to suit your...

  • Data Entry

    4 weeks ago

    Vancouver, BC, Canada Atlantis Marketing Agency Full time

    Join Our Team at Atlantis Marketing! &##Customer Service Representative (Full-Time/Part-Time) Are you passionate about delivering exceptional customer experiences? Atlantis Marketing is looking for enthusiastic and motivated Customer Service Representatives to join our growing team in Vancouver! We offer both full-time and part-time roles to suit your...

  • Customer Care Representative

    7 months ago

    Vancouver, Canada Bosa Properties Full time

    About The Company: Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000...

  • Bilingual Customer Service Experience Representative

    6 months ago

    Vancouver, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3...

  • Customer Care Representative

    6 months ago

    Vancouver, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! **Position Overview**: Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable...

  • Customer Support Representative, Part-time

    7 months ago

    Vancouver, Canada Solink Full time

    **Britishand whoventure-backeddata analyticsCustomer Support Representative, Part-Time** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees...

  • Customer Service Representative

    4 weeks ago

    Vancouver, BC, Canada Atlantis Marketing Agency Full time

    🌟 Join Our Team at Atlantis Marketing! 🌟 Position: Customer Service Representative (Full-Time/Part-Time) Location: Vancouver, BC Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Atlantis Marketing is looking for enthusiastic and motivated ...

  • Customer Service Representative

    4 weeks ago

    Vancouver, BC, Canada Atlantis Marketing Agency Full time

    🌟 Join Our Team at Atlantis Marketing! 🌟 Position: Customer Service Representative (Full-Time/Part-Time) Location: Vancouver, BC Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Atlantis Marketing is looking for enthusiastic and motivated ...

  • Customer Service Representative

    2 months ago

    Vancouver, Canada True North Nutrition Full time

    True North Nutrition is one of Canada’s leading distributors in the natural health food and sports nutrition industry. Specializing in sales, marketing and distribution of these products, we work with many retail partners and independent health stores to achieve outstanding sales results. Recognized by Profit 100 as one of Canada’s fastest growing...

  • Part Time Babysitter

    7 months ago

    Vancouver, Canada Bead Time Full time

    We are looking for part time babysitter for our 1 year old. My partner and I both work from home and would like someone to help us take care of our child during the day while we are working. We are looking for someone who is available for 4 hours 2 to 3 days a week. We can be flexible with the days and work around your schedule. Your role would be. - Play...

  • Patient Care Coordinator

    3 months ago

    Vancouver, Canada Integrative Naturopthic Medical Centre Full time

    Integrative Naturopathic Medical Centre has proudly served Vancouver for over 30 years with holistic health services that integrate traditional conventional medicine; treating the root of chronic illness and disease. Our fast paced front desk and administrative team takes pride in our one of a kind customer service that goes above and beyond. Our team is...

  • Bilingual Customer Service Representative

    2 weeks ago

    Vancouver, Canada Robert Half Full time

    Our client is currently recruiting for the role of, Bilingual French speaking Customer Service Specialist to join a dynamic and energetic team. The CSS is responsible for providing best in class customer service, processing sales orders and supporting the external Sales team. This position reports to the Sales Support Manager.Roles and...

  • Customer Care Representative

    6 months ago

    North Vancouver, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative - Are you passionate about providing customer service that exceeds expectations? Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, British Columbia, Canada Atlantis Marketing Agency Part time

    Join Our Team at Atlantis Marketing! Position: Customer Service Representative (Full-Time/Part-Time)Location: Vancouver, BCAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Atlantis Marketing is looking for enthusiastic and motivated Customer Service...