Evaluation and Quality Specialist

2 weeks ago

Vancouver, Canada Pacific Community Resources Society Full time

**Evaluation and Quality Specialist**:
**Evaluation and Quality Improvement**
**Supervisor: Alexis Vargas, Evaluation and Quality Manager**:
**Regular Full Time( 35 hours/week)**
**Grid 22 ($38.50 - $39.61/hour)**
**Closing date: June 14, 2023 4:30PM**:
***Opportunity**:
***Responsibilities**:
***Data Analysis and Quality**:

- Collates and organizes data to prepare quarterly reports, presentations and other knowledge products related to program outcomes, outputs, service experience measures, and engagement of staff or stakeholders.
- Organizes training for PCRS leaders on best practices for data collection and the use of technology.
- Develops innovative strategies to leverage technology across programs, Salesforce and Microsoft 365.
- Supports and organizes training to implement the PCRS’s Outcomes Measurement Framework and Participants Information Management policy.
- Provides in-person training for staff using PCRS’s data collection system, Salesforce.
- Annually updates and support the rollout of the PCRS’s Outcomes Measurement Framework.
- Documents and organizes Frequently Asked Questions from staff in relation to the PCRS’s participant data collection system, Salesforce.
- Supports accreditation readiness process to bring programs into compliance with CARF accreditation standards.
- Provides administrative support to the Evaluation and Quality Improvement Manager when needed.

Information Management:

- Supports the implementation of Participants Information Management policy to ensure records maintenance, storage, and retention in coordination with the Evaluation and Quality Improvement Manager and respective program staff.
- Supports the Evaluation and Quality Improvement team to track participants’ files life cycle proactively ensuring alignment with funder requirements.
- Supports corrective actions to bring files into compliance with PCRS policy, government regulations, and accreditation bodies.
- Handles requests to release participant information with particular attention to privacy issues when needed.
- Works collaboratively with the Evaluation and Quality Improvement team to conduct file audits, analyze findings and identify gaps/risks in current practices.

***Qualifications**:

- Bachelor’s Degree, diploma or certification in evaluation, data analysis or related field, plus a minimum of one year of work experience in supporting data collection activities, quality improvement, or equivalent combination of education, training, and experience.
- Demonstrated knowledge and experience of data collection methodologies and systems.
- Demonstrated knowledge of evaluation tools, including logic Models and outcomes measurement practices.
- Demonstrated ability to work collaboratively in a multi-stakeholder, interdisciplinary environment.
- Excellent organizational and time management skills.
- Ability to clean, analyze and report on data.
- Exercise sound judgment needed in arriving at recommendations.
- Proven ability to handle multiple tasks and meet deadlines.

***Additional Assets**:

- Knowledgeable about principles and practices of local, state, and federal privacy regulations related to the non-profit and public sectors (i.e., CARF, MCFD, BC Housing etc.)
- Knowledgeable or experience with Salesforce in a non-profit environment.
- Criminal record check including the vulnerable sector.
- Experience in the use of Salesforce

***Who We Are**:
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.
Our Vision - Everyone thriving in strong, healthy communities Our Mission - To inspire healthy and inclusive communities through leadership and collaboration. Our Values - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being
We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen),
se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

***We Offer**:

- Equitable Base Pay - we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life event
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
- Disability and Life Insurance Coverage *
- Employee & Family Assistance Program including preventative health & counselling *
- Membership in the Municipal Pension Plan with generous employ

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