Manager of Support Services

5 days ago

Thunder Bay, Canada Community Services for Independence North West Full time

**MANAGER OF SUPPORT SERVICES - EAST**

**Temporary, Full-Time 6 Month Contract**

**(with possibility of extension)**

**Location: Thunder Bay, Ontario**

Community Services for Independence North West (CSINW) is recognized as a leading community support service provider, serving persons with disabilities and seniors in Thunder Bay and NW Ontario since 1975.

Under the direct supervision of the CEO the **_Temporary Manager of Support Services - East _** is responsible for managing and administering the services of the seven (7) Supportive Housing Sites in

Thunder Bay. This includes directing and coordinating personnel and participating in the development and administration of organizational services in accordance with organizational and Board by-laws and policies, and in keeping with Provincial statutes, regulations, and policies. This position will work in conjunction with the Manager of Support Services - West and will provide vacation relief as required.

All functions of this position will be done with high levels of quality in conjunction to the organizations mandate:
**_"To provide quality services, which empower all persons with physical disabilities, to live safely and _**

**_independently in the community.”_**

Our organization is committed to attaining consumers' ideals by developing and fostering:

- Strong values and practices
- Enrichment opportunities and innovative options in response to consumer's goals
- Harmonious working relationships with respect for consumer's individuality

**PRIMARY DUTIES**

The Manager must have the ability to meet the following accountability goals:

- Knowledge of the management techniques that are required to manage non-profit consumer driven programs that promote independent living for persons with a disability.
- Under guidance from the CEO, direct the operations of the Supportive Housing Program in

Thunder Bay including the development, implementation, and review of agency and individual service plans in accordance with the needs of consumers and Provincial Program Guidelines; report results as required to the CEO.
- Through the direction of the CEO, ensure that all Board decisions pertaining to the operations of the Thunder Bay Supportive Housing Program are consistent with and enacted according to policies, regulations, and by-laws.
- Ensure quality services are delivered within the current budget and in a cost effective and humanitarian manner within the guidelines of the Board policies, Government Funding, and

Administrative Agencies.
- Assist in developing and implementing operational plans for the Thunder Bay Supportive

Housing Program in collaboration with the appropriate staff.
- Prepare funding proposals as required.
- Ensure that funds are spent appropriately; monitor the program expenditures according to budget guidelines.
- Monitor the effective use of consumer services and adjust scheduling to maximize effectiveness of services and resources.

Program. In collaboration with Program Co-ordinators, complete assessments, consult with theSupport Services Standing Committee and co-ordinate implementation of service.
- Oversee the Thunder Bay Supportive Housing Program including service evaluation and quality assurance.
- Follow established procedures for handling and investigating complaints and their resolution.
- Supervise Program Co-ordinators and meet with them regularly to discuss all aspects of program operations.
- Oversee scheduling, orientation, and training.
- Attend and participate in Management meetings, Program staff meetings, and all other appropriate Operational Team meetings.
- Respond to employees and consumers in a caring and patient manner.
- Model professionalism in accordance with the organization’s code of conduct.
- Maintain confidentiality in accordance with the organization’s Confidentiality Policy.
- In conjunction with the Human Resources Manager: o Participate in grievances, labour management meetings and collective bargaining/negotiations as required. o Participate in recruitment, including recommendations on hiring and changes in organizational structure. o Participate in performance management, disciplinary matters, and workplace investigations as required.

**QUALIFICATIONS**

To take on the role of the Temporary Manager of Support Services - East, you must have:

- Minimum of 7 to 10 years of extensive experience at a senior management level in a unionized work environment, or equivalent; possess management knowledge and experience required to manage a multi service, non-profit organization that promotes independent living for persons with a disability.
- Degree or Diploma in a related field (e.g. Business Administration, Human Services)
- Skills in strategic planning and knowledge of program evaluation.
- Strong facilitation and teamwork skills.
- Experience and skills in labour management including good negotiation, conflict resolution and problem-solving skills.
- Ability to work effectively with governme

  • Support Services Specialist

    2 weeks ago

    Thunder Bay, Canada City of Thunder Bay Full time

    : **General Information**: **ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression....

  • Behavioural Interventionist Manager

    2 weeks ago

    Thunder Bay, Canada Pinnacle Support Full time

    Pinnacle Behavioural Support is searching for experienced and motivated leaders to manage client care within our In-Home and Residential services. Applicants should have a strong foundational knowledge of mental health, trauma-informed approaches, conflict management, and verbal de-escalation techniques. Three years of related management experience is...

  • Support Services Worker

    2 days ago

    Thunder Bay, Ontario, Canada City of Thunder Bay Full time

    The City of Thunder Bay  provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...

  • Manager, Purchasing and Facilities

    1 week ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    Home and Community Care Support Services offers a wide-range of quality healthcare services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern and Northwestern Ontario, we also manage eligibility and admissions to long-term...

  • Casual Children’s Developmental Services Support

    1 week ago

    Thunder Bay, Canada The Children's Aid Society of the District of Thunder Bay Full time

    **Casual Children’s Developmental Services Support Worker (CDS Support Worker) - Thunder Bay District (Marathon, Nipigon, Geraldton)** **Casual Employment Opportunity** - _**Pay Rate: $24.50/hr**_ - _**Mileage Reimbursement Rate: $0.56/km**_ Operating under the Children’s Aid Society of the District of Thunder Bay, the goal of the Children’s...

  • Rehabilitation Support Worker

    1 week ago

    Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time

    **_Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients._** Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...

  • Rehabilitation Support Worker

    2 weeks ago

    Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time

    _**Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients.**_ Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...

  • Rehabilitation Support Worker

    4 weeks ago

    Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time

    **_Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients._** Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...

  • Workplace Support Specialist

    7 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Key ResponsibilitiesSupport employees through the employee life cycle, including onboarding, exiting, and responding to employee inquiries.Conduct corporate orientation sessions as a Human Resources representative.Provide recruitment support with preparing job postings, scheduling interviews, and new hire/transfer packages.Administer benefits and pension...

  • Rehabilitation Support Worker

    2 weeks ago

    Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time

    **_Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients._** Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...

  • HR Support Specialist

    2 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Key Responsibilities:The successful candidate will have the following responsibilities:Recruitment and Onboarding:Support employees through the employee life cycle, including onboarding, exiting, and responding to employee inquiriesConduct employee corporate orientation sessions as a Human Resources representativePrepare job postings, schedule interviews,...

  • HR Support Specialist Lead

    7 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Key ResponsibilitiesSupport employees throughout their entire employment lifecycle, from onboarding to exiting, and provide guidance on company policies and procedures.Conduct corporate orientation sessions, prepare job postings, schedule interviews, and create new hire/transfer packages as needed.Administer the organization's benefits and pension programs,...

  • supervisor operational support

    3 weeks ago

    Thunder Bay, Ontario, Canada City of Toronto Full time

    Job Category: Community & Social ServicesDivision & Section: Toronto Shelter & Support Services, Outreach and AccessJob Type & Duration: Full-time, Temporary (12 months)Salary: $93,734.00 - $123,449.00 per yearShift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 28-FEB-2025 to...

  • Service Manager

    7 days ago

    Thunder Bay, Canada Flynn Group of Companies Full time

    **Service Manager** **Commercial Roofing** **Flynn Group of Companies** Full time w/ competitive compensation and benefits! Flynn Group of Companies is excited to be looking for a Service Manager (Commercial Roofing) in the Thunder Bay area! This position will be responsible to build and expand the Flynn brand in this growing, dynamic market! As Flynn...

  • IT Support Coordinator

    6 days ago

    Thunder Bay, Canada Ministry of Transportation Full time

    **The opportunity**: The Remote Airports Office (RAO) seeks an enthusiastic and customer service focused individual to provide IT support. **About us**: The Remote Airports Office is responsible for overseeing the maintenance and staffing of day-to-day operations at the 29 airports in Northern Ontario. The day-to-day operations includes working in...

  • Manager-ft Mtl Hlth Supportive Services

    5 days ago

    Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time

    **Ref# 22NON087** **1 ‑ Full Time ‑ Manager, Supportive Services** **Mental Health Outpatient Clinic** The Manager is responsible and accountable for clinical practice and the development of systems that ensure quality outcomes within the supportive services, including Social Work and Supportive Care, as well as the outpatient services offered by...

  • Support Services Assistant

    4 hours ago

    Thunder Bay, Ontario, Canada Good Shepherd Centres Full time

    Job Summary:">We are seeking an experienced Support Services Assistant to provide administrative support to our housing-focused shelter program.">About the Role:">The successful candidate will be responsible for providing front desk coverage, answering phones, and assisting with various tasks such as data entry and inventory...

  • Manager, Clinical Services

    1 week ago

    North Bay, Canada Home and Community Care Support Services Full time

    Home and Community Care Support Services North East offers a wide-range of quality healthcare services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care...

  • Children Clinical Services Manager

    7 days ago

    Thunder Bay, Canada North of Superior Counselling Programs Full time

    Salary range: $ 78304.09 - $ 93373.57 per annum - potential salary increases may include a sliding scale based on the hire date anniversary and a 1.5% increase effective April 1, 2025, as per the Collective Agreement **Benefits** - Competitive and comprehensive employer-paid health and dental benefits, along with paid sick time - The Healthcare of Ontario...

  • Consultation Support Officer

    4 days ago

    Thunder Bay, Canada Ministry of Mines Full time

    Are you interested in supporting the ministry's engagement and relationships with Indigenous communities? If so, consider joining the Indigenous Consultation and Partnerships Branch of the Ministry of Mines, where you will provide support to consultation and engagement processes, through the collection and coordination of the Crown's knowledge of First...