Supervisor, Account Transfers
3 days ago
Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.
That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.
Create the customer experience you want to see.
The Brokerage Operations team processes entries and updates requests by clients, interdepartmental requests and those by various regulatory groups in a timely manner. As a member of the Brokerage Operations team, you have the opportunity to become a part of the team that has the “best manager in town”. No, those aren’t our words, that’s what our Brokerage Ops employees are saying
And where does the Supervisor, Account Transfers fit into this?
The purpose of the Account Transfers Supervisor role is to plan and monitor the daily activities within the account transfers team to ensure the timely and accurate processing of all external account transfers, both incoming and outgoing.
They work collaboratively to foster productive and positive relationships for the benefit of Questrade’s clients and overall business operations.
What’s it like working as the Supervisor, Account Transfers at Questrade?
The Supervisor directs and coordinates the work of a team of Account Transfers Administrators and is responsible for the processing of incoming and outgoing external account transfers transactions.
They foster positive and productive relationships internally and with third party service providers. They work collaboratively with all parties to effectively resolve issues and ensure regulatory compliance, as well as with delivering institutions to ensure a smooth transfer process.
In addition, the Supervisor, Account Transfers acts as a key escalation point for client complaints and complex issues.
Need more details? Keep reading
So are YOU our next Supervisor, Account Transfers? You are if you
✔ Are a College or University graduate or equivalent, preferably in administration and/or finance
✔ Have 3-5 years of relevant work experience, ideally in the financial services industry
✔ Have Canadian financial and/or brokerage knowledge
✔ Have knowledge using Microsoft Office, especially Excel
✔ Have experience with ATON and non-ATON account transfers
✔ Have experience with Mutual fund transactions
✔ Have proven analytical and reconciliation skills and experience
✔ Have excellent communication and leadership skills
✔ Have a positive attitude and strong client orientation
✔ Have strong organizational and multi-tasking capabilities
✔ Have the ability to work independently in a fast paced environment
Brownie points if you have
✔ Knowledge using Broadridge BPS
✔ Completed CSC, CPH, or other related courses
✔ Basic Accounting experience
Sounds like you? Click below to apply
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