Operations Manager
4 weeks ago
Reports To
Director, Distribution Services Eastern Regions
Location
Calgary, AB
Type
Full Time, Permanent
Closing Date
Sept 29, 2023
**Company Overview**
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
**For a full list of opportunities, visit**
**Role**:
The Operations Manager is responsible for managing and directing daily inbound and outbound warehouse operations including but not limited to product receiving, product replenishment, order selection, order loading, facility expense and revenue management and adherence to company policies and government regulations while ensuring superior customer service and the safety & security of designated facility.
**Role Responsibilities**:
- Manage the daily workload and safety of Warehouse Supervisors and associates. Review and set priorities to ensure orders are correct, complete and leave on time to ensure excellent customer service.
- Manage the proper selection, purchase and utilization of Company assets in support of warehouse operations. Coordinate with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively.
- Proactively look ahead to meet/exceed anticipated workloads. Establish and implement processes and systems to efficiently meet inventory management goals and work with the Regional Director to help improve service levels for the facility, region, and the company.
- Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes with inbound and outbound warehouse operations. Identify problems and propose solutions to other members of management and promote cooperation with other departments.
- Daily review shipping and loading audits ensuring all required documentation is accurately completed and material is handled and stored correctly with minimum potential for loss.
- Ensure day to day management and associate activities are in alignment with safety strategy. Maintain safe and healthy work environment.
- Direct, coordinate and monitor the daily activities & performance of Operations team to assure compliance of standard Company policies, procedures, quality and safety. Coach and develop team in balancing the delivery of high productivity, quality and customer service. Maintain a positive and safe work environment.
- Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary. Establish performance goals, monitor progress and provide feedback as necessary. Manage employee performance through motivation, delegation, development, mentoring and resolving conflict. Take corrective action as necessary on a timely basis and in accordance with company policy. Provide and/or coordinate training as needed. Consult with Human Resources Department as appropriate.
- Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea sharing and suggestions for improvement.
- Maintains harmony among workers and resolves grievances with HR support.
- Oversees investigation of customer complaints involving such matters as damaged items or mis-picks
- Supports the training and development of staff.
- Provides feedback on the performance of associates by monitoring activities and reports.
- Understands that their role is critical in creating a safe organization with mínimal environmental impact and the value that brings to the organization.
- Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
- Enable, champion and embrace an inclusive culture. Perform other duties as assigned.
**Qualifications/Skills/Job Requirements (About you)**:
- 5-7 years of related operations experience in a warehouse or distribution environment.
- Experience lead
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