Service Advisor

3 weeks ago

Brampton, Canada Performance Auto Group Full time

**Drive for Excellence**

When it comes to Fords, **Planet Ford** is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a **Service Advisor **to join their dynamic team

Part of the **Performance Auto Group**, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **Great Experience**: Every customer is entitled to a great experience
- **Integrity**: We are honest and transparent in our actions
- **Diversity**: We are stronger through the inclusion of people, brands and ideas
- **Innovation**: We passionately embrace opportunities for new and continuous improvements
- **Empowerment**: We encourage and support our people in taking initiative
- **Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Identifying, recommending and documenting service maintenance and repairs for customers.
- Greeting customers in a courteous, professional manner.
- Delivering personalized service that exemplifies our dealerships.
- Working with technicians to identify required maintenance and repairs.
- Preparing repair orders, updating database with relevant details of orders, and closing orders by providing appropriate repairs and services.
- Providing service recommendations and estimated costs to customers.
- Performing road tests of customer vehicles to assess customer concerns
- Ensuring customer satisfaction meets company and manufacturers’ standards.
- Striving to meet the department’s repair order production standards.
- Perform other Service related duties as required by management

**What you need to succeed**:

- Must have a valid Ontario Driver's License and good driving record.
- 2-5 years of service advisor experience preferred
- CDK experience is an asset.
- Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
- Ability to sell and recommend maintenance and repairs to our loyal customers.
- Strong computer skills.
- Good communication skills and attention to detail.
- Must have the ability to multi-task and work under pressure.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Permanent Full Time

**Salary**: $40,000 - $80,000 per year

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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