Project Coordinator

2 weeks ago

Richmond, Canada PEAK RSG Services Full time

At Peak RSG Services, we're an independent restoration company serving major Canadian markets. We excel in providing unsurpassed emergency response, restoration, and reconstruction services tailored for the insurance industry. Backed by industry-leading claims management technology, a team of dedicated project managers and coordinators, we take pride in fostering a culture of support and empowerment for our talented individuals. With a relentless focus on timely project completion, bolstered by our top-notch installers and unwavering dedication to customer-first service, we ensure unparalleled satisfaction every step of the way.

We live by our mission: Our mission is to serve and delight you from the moment we receive your claim to the finishing touches of your home.

Peak RSG Services is part of The Peak Group of Companies - proud recipient of the HRD Best Place to Work Award in 2023 and 2024. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated and results and success are rewarded.

We are experiencing continuous growth and have one immediate opening for the **Project Coordinator** position for our office located in Calgary AB. The position will be reporting to the National Director, Operations and working both in the Calgary office and from home (hybrid). Key Responsibilities and Qualifications include, but are not limited, to the following:
**Key Responsibilities**

1. Act as the key contact, facilitator and trouble-shooter for the policy holder, and the adjustor, from the initial call to final job completion. Provide helpful, articulate and timely service and updates, both by phone and through Xactware (the industry standard software platform) to the policy holder and adjuster throughout the entire process that delights them.

2. Promptly and professionally responding to all customer and adjuster inquiries, coordinating loss site visits, emergency and restoration work, scheduling arrival of materials, work crews and production schedules.

3. Effectively dispatching work orders to crews, processing deductibles and invoice payments, calculating revenue and expenses of the insurance claims for multiple projects simultaneously timely and accurately.

4. Perform any other duties as assigned by the supervisors.

**Experience, Traits and Qualifications**

1. Extraordinary organization and multitasking skills, able to administer hundreds of insurance exterior restorations simultaneously and accurately

2. A naturally customer-centric and sales-driven team player who is extremely helpful and always demonstrates a “yes, can do” attitude

3. Excellent communication skills in English (both verbal and written), able to communicate in an engaging, passionate and empathetic manner

4. Demonstrate promptness, professionalism and courtesy at all times by keeping promises and taking good care of our customers

6. Previous experience navigating XactAnalysis and a Customer Relationship Management system is preferred

Compensation: Starting from $55,000 depending on experience

The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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