Student Supports Intake Coordinator

1 week ago

Red Deer, Canada Red Deer Polytechnic Full time

**Please see Special Instructions for more details.**:
This position is conditionally funded and does not qualify for conversion under the AUPE Collective Agreement.

**Posting Details**:
Position Information

**Position Title**
- Student Supports Intake Coordinator**Position Summary**
- The Student Supports Intake Coordinator, reporting to the Manager of Student Supports, is part of the Student Supports team at Red Deer Polytechnic. Student Supports works to cultivate mental health and overall well-being within the RDP learning community through counselling, capacity building, stigma-reduction, accessibility and inclusion services, skill building, promotion, and education.- The Student Supports Intake Coordinator provides initial case management for students who may have complex needs. This position may also provide stewardship and direction to all individuals who are working with these students so that support is made available in a timely, effective, and efficient manner. Working in collaboration with Counselling and Accessibility Services, primarily, the incumbent plays an integral role in supporting the success and retention of Red Deer Polytechnic students as the first point of contact for students seeking various supports.Through assessment of the referral information and collaboration with the student, the Student Supports Intake Coordinator will complete an assessment of risk, triage, and respond to the referral quickly and appropriately. They will provide resources, initial supports, and/or a referral to another department, organization, or professional. Case management and follow up are also completed, as appropriate.**Position Responsibilities**

**Student Supports Intake**
- Working in collaboration primarily with Counselling and Accessibility Services, this is the first point of contact for students seeking various supports and services across the Polytechnic.
- Assess and determine the level of risk or concern shared within each referral form and on an ongoing basis with the student, noting changes in baseline behaviour. Respond quickly and appropriately to any risk to self or others (e.g., consult, call 9-1-1, call Security)
- Be involved in a student’s Circle of Care and Support Plan, as needed, and help identify if a student needs to engage in this process
- Provide services following a Stepped-Care Model (e.g., delivering and monitoring services so the most effective, yet least resource-intensive supports, are provided)
- Engage in debriefings and case consultations
- Coordinate internal (Polytechnic) and external (community) referrals as appropriate
- Provide information to the student regarding their role and responsibilities and next steps; ensuring timely follow up when warranted
- Maintain knowledge of software systems, databases, and online platforms such as Clockwork, Banner, etc.
- Gather additional information about the referral through conversational interviewing and utilizing the Intake Form as a guide
- Ensure appropriate and ongoing informed consent of the student
- Maintain strict confidentiality with respect to students; upholding the ethical standards and practices outlined by RDP policies, FOIP, and provincial legislation
- Consult when ethical decision making is warranted
- Engage with students in a manner that is culturally humble and empowering
- Support the development of self-advocacy skills for students
- Provide the student with the appropriate documents when referring to an RDP service area
- Foster an atmosphere of trust, transparency, and integrity

**Data Management**
- Create data reports from the two Clockwork Databases, the OQ45.2, and/or Banner at the request of the Manager, Student Supports
- Understand the significance of the data collected and summarize the results
- Assist with student account creation in the Clockwork 5 database, including scanning and uploading required documents and information into the system
- Tracking and securely storing referral and intake documents
- Collaborate on and provide input for service, referral, intake forms, information documents, and website revisions and/or updates
- Develop and maintain positive relationships with internal and external professionals to collaborate and share information about the appropriate resources and referral processes for students
- Maintain an updated resource list for student referrals
- Document point of contact interactions, case notes, and student file information, following FOIP guidelines and other legal requirements
- Fulfill documentation requests from prospective, current students, or alumni
- Retrieve confidential information from the Office of the Registrar’s student information system (such as Banner)

**Monitoring and Responding to Referral Forms**
- Monitor all incoming referral forms, assessing risk, and responding in a timely and appropriate manner (e.g., consultation, outreach)
- Ensure that the responsibility of referral form monitoring is made clear and in writing when

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