Call Center Manager

2 weeks ago


Mississauga, Canada Ontario Smart Energy Full time

Ontario Smart Energy is looking for a Skilled Call Center Manager to join our team and lead our call center

**Who we are**:Ontario Smart Energy is the partner you can trust for all your energy need. From energy-efficient HVAC systems to energy conservation services that are kind to the environment

**What we Offer**:

- competitive wages
- Company Laptop
- Amazing incentives & rewards
- Amazing central location
- just 2 minutes away from Square one
- A fast paced and diverse management and leadership role
- A sales environment where achievement is recognized
- Onsite parking
- Benefits +
- Skilled Training

**What are your responsibilities**:

- To drive optimal sales performance by steering the right atmosphere, expert sales practice, and performance management of Sales Advisors. ~10-12 Sales Advisors to a team
- Scheduling your teams shifts
- Completion and updating of weekly and monthly trackers, dashboards, reporting on business unit performance; taking accountability for team results.
- Maintain an up-to-date knowledge of products
- Uphold a positive leadership style when communicating
- Contribute positively to the team and success of the company.

**Who we are looking for**:

- Experience at a contact centre and sales
- Self-Driven individuals
- Strong leadership
- A natural leader who can manage and lead a group of 4-8 people
- Someone with a background in sales
- Open minded thinkers
- Able to commit to 40 hours per week Mon-Fri
- 8-hour shift
- Monday to Friday
- Weekend availability **NOT Mandatory**

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 2 years (required)

Work Location: One location



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