Patient Support Program

7 months ago

Montréal, Canada Novartis Full time

Location: Montreal, #LI-Hybrid

About the role:
We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many neuroscience patients twice as fast. As a PSP Lead, you will be responsible for managing and implementing patient support structures and systems all while achieving KPIs though cross-collaboration efforts with all internal and external stakeholders.
The role reports directly into the PSP Strategic Director and will work closely with the Neuroscience cross-functional team.
Temporary position: 16 months
Key Responsibilities:

- Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
- Lead and develop a team of 7 nurses who supports the PSP program.
- Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
- Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
- Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
- Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
- Strategy and planning for move towards fully internally managed PSP
- Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
- Work closely with Insights Manager to create specific dashboards for PSP
- Constant improvement mindset to gather customer feedback and propose features that need to be enhanced

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**

Essential Requirements:

- 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
- Superior Business Acumen / Strategic Thinking and Planning
- Agile with strong leadership, collaboration, communication, presentation and negotiation skills
- Initiative, self-motivation and superior organizational and time management skills

Desirable Requirements:

- Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
- Bilingual: English and French an asset
- Neuroscience experience (MS)

Why Novartis ?

**Division**

Innovative Medicines International & Chief Commercial Office

**Business Unit**

LACan IMI

**Country**

Canada

**Work Location**

Montreal

**Company/Legal Entity**

Novartis Pharma Canada

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

  • Patient Support Program Lead

    7 months ago

    Montréal, Canada Novartis Full time

    395163BR **Patient Support Program Lead**: Canada **About the role** Patient Support Program Lead Location: Montreal, #LI-Hybrid About the role: We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many patients twice as fast. As a PSP Lead, you will be responsible for managing and...

  • Patient Support Coordinator

    1 week ago

    Montréal, Canada Otsuka Full time

    **Type**: Permanent position **Location**: Montreal - Head Office **Department**: Sales, Marketing & Patient Experience **Reports To**: Associate Director, Strategy & Program Management, Patient Experience **Summary of the role** Provide administrative support to the Patient Support Team. The role involves a high volume of data entry and transactional...

  • Coordinator - Patient Programs, Research and

    7 months ago

    Montréal, Canada Lymphoma Canada Full time

    **Organizational Summary** Lymphoma Canada, the only national organization focused entirely on lymphoma, empowers both patients and the community through education, support, advocacy and research. As a registered charity, we are led by a volunteer Board of Directors drawn from the Canadian lymphoma community, and are guided by expert members of our...

  • Patient Organized Programs Governance Lead

    1 month ago

    Montréal, QC, Canada Novartis Full time

    **Summary**: Location: Montreal #LI-Hybrid About the role: We are seeking an experienced Patient Organized Program (POP) Governance Lead responsible for the end-to-end Patient Oriented Programs (POP - Patient Support Programs, Market Research Programs and Insight Gathering) process and governance in Canada. This role will work directly with the local POP...

  • Patient Safety and Experience Lead

    16 hours ago

    Montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Patient Safety and Experience Lead

    1 day ago

    Montréal, Canada Medavie Full time

    Type de poste: Permanent * Date de clôture: * Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...

  • Patient Safety and Experience Lead

    7 days ago

    Montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Patient Safety and Experience Lead

    1 week ago

    Montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Patient Safety and Experience Lead

    1 week ago

    Montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Patient Safety Manager

    3 weeks ago

    Montréal, Canada Novartis Full time

    **Summary**: Location: Montreal/Toronto, #LI-Hybrid About the role: We are seeking a Patient Safety (PS) Manager to support the Country Patient Safety Head in the implementation of Patient Safety strategy in Canada. In this role, you will be responsible to manage the Patient Safety operational processes ensuring compliance with Novartis global and local...

  • Coordinator, Patient Safety

    1 week ago

    Montréal, Canada Novartis Full time

    21! - The number of great people waiting for you to join the Patient Safety team. The role of the patient Safety coordinator is to support management of Patient Safety operational processes at Country Organization in ensuring compliance with Novartis global/local procedures, national and international regulations/ standards/guidelines for pharmacovigilance...

  • Medavie | Patient Safety and Experience Lead

    1 day ago

    montréal, Canada Medavie Full time

    Type de poste: Permanent * Date de clôture: * Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...

  • Medavie | Patient Safety and Experience Lead

    2 days ago

    montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Medavie | Patient Safety and Experience Lead

    1 day ago

    montréal, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...

  • Bilingual Patient Access Navigator

    2 days ago

    Montréal, Canada Amgen Full time

    Career Category Sales & Marketing Operations **Job Description**: HOW MIGHT YOU DEFY IMAGINATION? You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all...

  • Specialist, Patient Safety

    7 months ago

    Montréal, Canada Sandoz Canada Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...

  • Patient Associate

    1 week ago

    Montréal, Canada Centre Dentaire Les Cours Full time

    **During the day, you will perform the following tasks**: - Offer an exceptional welcome to patients coming at the clinic - Schedule patient appointments - Assist patients with their private insurance - Assist with other administrative tasks. **Attributes we are looking for**: - Someone who values exceptional customer service; - A person who is fluent in...

  • Bilingual Patient Access Navigator

    1 day ago

    Montréal, Canada Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s...

  • Patient Safety and Experience Lead

    1 week ago

    Montréal, Quebec, Québec, Canada Medavie Full time

    Type de poste:Permanent *Date de clôture: *Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...

  • Bilingual Patient Services Specialist- 12 Month

    7 months ago

    Montréal, Canada Inviva, a McKesson Canada Company Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...