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Bilingual Patient Services Specialist- 12 Month

1 month ago

Montréal, Canada Inviva, a McKesson Canada Company Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

**Responsibilities**:

- The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
- Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
- Conduct information and conduct patient financial assessment eligibility based on program guidelines
- Provide responses to general inquiry calls based on information provided as part of the program materials
- Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
- Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner
- Process documents supporting the patient's care, including infusion reports, lab results, copays
- Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
- Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
- Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
- Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level

Minimum Requirements:

- Typically requires 5 + years of related experience

Additional Skills:

- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
- Strong customer service, communication, problem solving skills required
- Comfortable working in a contact center environment
- Team Player
- Post-secondary education or equivalent
- Organized with a high attention to detail
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
- The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible

McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d'améliorer la santé en général. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L'entreprise propose plus de 35 000 produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu'une entreprise de distribution. Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d'automation.

Les fabricants, les fournisseurs de soins de santé et les pati