Primary Care Clinic Practice Manager
2 weeks ago
About Musqueam
JOB SUMMARY
Reporting to the Department Head, The Practice Manager oversees operational and administrative issues and works with the clinic Doctors, Nurse Practitioners, Mental Health Clinicians and other health professionals in order to:
- Ensures the primary care clinic remains financially sustainable while delivering excellent high quality primary health care services to community members
- Makes key business decisions and oversees day-to-day clinic operations
- Works to expand the clinic practice to make it more profitable and better meet the needs of the local community and Musqueam Indian Band’s economic interests
The Practice Manager collaborates internally with other Managers within the Department and externally with agencies and community service providers as required including primary care and mental health & addictions services, Vancouver Coastal Health and other external agencies. Positive working relationships with external agencies and partners are essential for the benefit of patients and community members. As an indigenous primary care service, the Practice Manager supports and promotes a holistic approach to primary care which encompasses the best of western, traditional and alternative medicines and healing practices.
DUTIES & RESPONSIBILITIES
Internal
- Works with the clinic’s Physicians, Nurse Practitioners and MOA(s) to develop clinic strategies and patient services that meets the goals of Musqueam Indian Band and the Health Department
- Liaises with the clinic employees to ensure they have necessary support, supplies, equipment to provide high quality care for patients
- Manages practice budgets and reports to the Department Head on the clinic budgets. Ensures all funding obligations are met as per Funding Agreements
- Oversees daily practice operations, including the Medical Office Assistant(s) appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety to ensure these are functioning well
- Controls the supply of medications and medical equipment in the clinic in collaboration with practitioners
- Oversees patient records and IT system (ensuring MOA and staff are maintaining the system, current Oscar EMR and Mustimuhw cEMR software are being used appropriately, privacy and access rules being implemented etc). Monitor collated patient data from EMR and cEMR reporting
- Recruit, train, and supervise new administrative employees
- Address patient complaints in a compassionate and timely fashion
- Manage the production of patient brochures, newsletters, and other correspondence
External
- Builds and maintains relationships with external primary care providers in the interests of patient and community care including with VCH Community Health Centers which may be accessed by Musqueam community members
- Attends collaborative meetings on Primary Care including with the Vancouver Division of Family Practice and Vancouver Coastal Health - especially in relation to Primary Care Network development in Vancouver
- Works with local Pharmacists, Laboratories and other diagnostic agencies to provide collaborative care for patients of the Nation with the clinic
- Build understanding and trust in the community through attending gatherings, ceremonies, celebrations and other community events to promote trust, understanding and relationship building with community members
- Proactively seeks learning opportunities to increase understanding and appreciation of First Nations history and the impacts of colonization and Residential Schools on health status of community members today
QUALIFICATIONS AND EXPERIENCE
Education
Baccalaureate Degree in Management or equivalent experience essential. Qualification in Nursing or other healthcare designations is desirable but not essential.
**Experience**:
- Minimum 5 years’ experience as a registered nurse or equivalent experience in healthcare and/or business management - ideally working with First Nations and Aboriginal patients
- Experience working in a primary care practice, community or primary care setting in an inter-disciplinary team
- Experience in a variety of clinical areas
- Valid driver’s license (for any home visits and for providing services across the Nation)
**Certification**: If an RN, current nursing registration with the BC Provincial professional college or association
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