Front Office Manager

2 weeks ago


Aurora, Canada Holiday Inn Express & Suites Hotel, Aurora Full time

**FRONT OFFICE MANAGER, REPORTS TO THE HOTEL GENRAL MANAGER**

**RESPONSIBILITIES**:

- Manage the daily operations of the front office department, including check-in, check-out, guest requests, and reservations.
- Train, supervise, and schedule front desk associates, ensuring proper staffing levels to meet guest needs.
- Maintain a professional and welcoming atmosphere at the front desk, ensuring all guests are greeted and assisted in a friendly and efficient manner.
- Handle guest inquiries, complaints, and issues promptly and effectively, resolving them to the guest's satisfaction.
- Ensure all front desk procedures, including cash handling and credit card transactions, are followed accurately and in accordance with hotel policies.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff.
- Monitor guest feedback and reviews, taking appropriate actions to address any areas of improvement and enhance guest satisfaction.
- Maintain knowledge of hotel services, local attractions, and events to assist guests with inquiries and provide recommendations.
- Prepare reports and analyse data related to front office operations, including occupancy rates, revenue, and guest satisfaction metrics.

**QUALIFICATIONS**:

- Previous experience in a front office supervisory or management role within the hotel industry is required.
- Excellent communication and interpersonal skills, with the ability to provide exceptional customer service to guests.
- Strong leadership and team management abilities, with a focus on motivating and developing staff.
- Exceptional problem-solving skills and the ability to handle guest complaints or difficult situations calmly and effectively.
- Proficiency in hotel management software and reservation systems.
- Sound knowledge of front office operations, including check-in/check-out procedures, reservations, and guest service standards.
- Strong organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education in hospitality or related field is a plus.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Aurora, ON L4G 0Z6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Front Office Manager: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Application deadline: 2023-08-04
Expected start date: 2023-08-14



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