Front Desk Supervisor

7 months ago

Whistler, Canada Marriott International, Inc Full time

**Additional Information** Pay: $23.89-$27.17/hour

**Job Number** 24057287

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $23.89 to $27.17 per hour.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Desk Supervisor

    7 months ago

    Whistler, Canada The UPS Store #157 Whistler Full time

    Responsibilities: - Manage the front desk operations and ensure smooth and efficient functioning NOC 1211. - Greet and welcome customers in a friendly and professional manner. - Handle mailbox customers, ensuring accuracy of mail processing and timely processing. - Assist guests with any requests or questions regarding their packages. - Coordinate with...

  • Front Desk Agent

    7 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on...

  • Front Desk Agent

    4 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25! Start dates for these positions will be in October 2024. As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make...

  • Front Desk Agent

    1 week ago

    Whistler, Canada Crystal Lodge & Suites Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! We have full and part-time positions available, and have staff housing available (full-time employees only) along with a summer bonus incentive! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a...

  • Front Desk Receptionist

    2 months ago

    Whistler, Canada Avesta Full time

    Job Overview: We are looking for a Front Desk Representative to join our small team. Prior experience is helpful, but not essential. A positive friendly attitude working in a fast-paced environment and the ability to be able to multi-task is required. Must be able to work alone, with a flexible schedule which includes evenings and weekends. Some of the...

  • Front Desk Agent

    4 weeks ago

    Whistler, Canada Crystal Lodge Full time

    Join Our Crystal Lodge Crew in Whistler! Front Desk Agent Wanted! Hey there, hospitality rockstars! The Crystal Lodge, right in the heart of vibrant Whistler Village, is on the hunt for a Front Desk Agent to join our awesome team. This is a full-time position, potentially with staff housing and access to a Spirit Pass! This isn’t just a job; it’s your...

  • Front Desk Agent

    7 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for a full-time Front Desk Agent to join our team! The Front Desk Agent is likely the first face-to-face interaction a guest has with the hotel and for this reason, they must be enthusiastic, out-going and friendly, and can deliver awesome Whistler experiences for each and every guest. The role...

  • Front Office Supervisor

    7 months ago

    Whistler, Canada Nita Lake Lodge Full time

    _Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of 'delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience...

  • Front Desk Agent

    1 month ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    2 months ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    7 months ago

    Whistler, Canada Gibbons Whistler Full time

    ADARA HOTEL Your Modern Boutique Experience in Whistler Village Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors. We are seeking a friendly and...

  • Front Desk Supervisor

    2 days ago

    Whistler, Canada WHISTLER DAY SPA Full time

    We have an opportunity for a full time **Front Desk Supervisor** who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests you will have a genuine interest in customer service, have a passion for Whistler, and possess strong leadership and communication skills. This role oversees the day to day...

  • Front Desk Supervisor

    3 hours ago

    Whistler, Canada WHISTLER DAY SPA Full time

    We have an opportunity for a full time **Front Desk Supervisor** who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests you will have a genuine interest in customer service, have a passion for Whistler, and possess strong leadership and communication skills. This role oversees the day to day...

  • Front Desk Agent

    4 months ago

    Whistler, Canada Whistler Blackcomb Full time

    **Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...

  • Front Desk Agent

    1 week ago

    Whistler, Canada Gibbons Whistler Full time

    **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to...

  • Guest Service Agent

    7 months ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the summer season. We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Service Agents are responsible for performing all front desk related functions, acting as...

  • Part-time Front Desk Agent

    7 months ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    7 months ago

    Whistler, Canada Pan Pacific Whistler Full time

    _Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? Pan Pacific Whistler is looking for Guest Services Agents to join our team. Elevate your Hospitality career at Canada’s Best Ski Hotel!_ **Position Summary** Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience...

  • Guest Service Agent

    4 days ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Service Agents are responsible for performing all front desk related functions, acting as the guests first and last point...

  • Guest Service Agent

    2 months ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position. (Shared room, single beds for staff only)** We have a strong team-based workplace culture here at Whistler Premier, and are looking...