HR Service Representative Canada

4 weeks ago

SaintLaurent, Canada Bath & Body Works Full time

Brand: Bath & Body Works
Location: Saint-Laurent, QC, CA
Location Type: Hybrid
Job ID: 03Y3J
Job Area: Human Resources
Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy.
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home and in their communities.
Canadian HR Service Representative working 100% remote. Responsible for answering and supporting associates as well as Managers with personal, payroll and benefits inquiries for Canada. Specializing in Canadian legislation by province.
- Responsibilities- Answer benefit and payroll questions
- Assist and provide functional support to associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HR Access, Kronos and MyTalent.
- Center of excellence for Canadian Benefits, Payroll and legislation by province.
- Managing the relationship with the vendors to ensure the accuracy of the data by analyzing reports and coordinating the corrections on the vendor sites
- Analyze data in Oracle HCM, Kronos, MyTalent systems and other reporting as needed.
- assist associates and managers with transactions within Employee Self Service (ESS)/Manager Self Service (MSS) in Oracle HCM, Kronos and MyTalent.
- Answer associates benefit questions. Ability to analyze the bi-weekly payroll benefits file and HRIS load errors and partner with vendor for escalation and resolution. Participate as needed in testing on the vendor website.
- Answer associates and managers questions on payroll, including adjustment in payroll along with the ability to research provincial legislative questions concerning payroll.
- Manage the leave of absence for associates including follow up on returns, payment of benefits and partnering with vendors on long term disability cases.
- Understanding and analyzing of Canadian absence plans along with processing any corrections or payouts as needed.
- Manage and fully understand the Record of Employment (ROE) process along with issuing individual ROE as needed.
- Responsible for reconciling and submitting Canadian benefits payment for group benefits, retirement plan and other 3rd party vendors.
- Calculate and process severances based on provincial legislation guidelines, add payments and benefit deductions for payroll processing and partner with vendor for benefits extensions.
- Coordinate with other functional groups as necessary
- Provide excellent customer service to all customers
- Engage Supervisor for issue resolution as needed

**Qualifications**:

- Excellent Communication Skills
- Strong Attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- Fluency in English and French Canadian - verbal & written

Education
- Pursuing college degree preferred

Bath & Body Works Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.

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