Client Chat Representative

3 months ago


Mississauga, Canada National Cannabis Distribution Full time

***

**RESPONSIBILITIES**
- Process returns, partial refunds, and credit memos while assessing each case thoroughly
- Assist in inventory transfers between e-commerce and stores to fulfill customer orders
- Maintain consistent communication with e-commerce shipping/receiving team, e-commerce manager, store associates/managers, and web developer to gain scope in resolving issues
- Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures
- Identify and implement customer service best case practices
- Perform other assigned duties

**REQUIREMENTS**
- Exceptional communication skills, both written and verbal
- Customer service oriented with a natural desire to care for the needs of others
- Post-secondary education or equivalent in Communications is an asset.
- Previous experience in a retail sales role is an asset.
- Deep desire to put drive & effort into your work.
- Strong computer skills.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $20.15-$21.90 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Work Location: In person



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