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Client Chat Representative
3 months ago
***
**RESPONSIBILITIES**
- Process returns, partial refunds, and credit memos while assessing each case thoroughly
- Assist in inventory transfers between e-commerce and stores to fulfill customer orders
- Maintain consistent communication with e-commerce shipping/receiving team, e-commerce manager, store associates/managers, and web developer to gain scope in resolving issues
- Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures
- Identify and implement customer service best case practices
- Perform other assigned duties
**REQUIREMENTS**
- Exceptional communication skills, both written and verbal
- Customer service oriented with a natural desire to care for the needs of others
- Post-secondary education or equivalent in Communications is an asset.
- Previous experience in a retail sales role is an asset.
- Deep desire to put drive & effort into your work.
- Strong computer skills.
**Job Types**: Full-time, Part-time
Part-time hours: 30 per week
**Salary**: $20.15-$21.90 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
Work Location: In person
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