Post Sales Support Representative, Usa Territory
3 weeks ago
**Post Sales Support Representative, USA Territory**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products.
**Your responsibilities**:
- Receive and return orders via fax, phone, EDI, etc.
- Maintain a constant and direct communication with the Customer so that orders come in with all the complete and correct data, and are processed quickly.
- Contact customer (if necessary) and document communications
- Ensure that return RMA is edited and processed promptly
- Take necessary actions to ensure special requirement implementation
- Document and communicate to customer any order modifications
- Interface with other departments to ensure smooth order flow
- Respond to customer inquiries concerning their order / delivery status
- Maintain up-to-date and orderly filing system
- Investigate and resolve order entry error messages
**Your background**:
- Bilingualism is essential (French/English)
- Proficiency office software
- SAP and SFDC an Asset
- Excellent skills for communication
- Capacity of fast adaptation to the various products and the process
- Dynamism
- Like to work with people
- Team spirit is essential
- Ability to stay calm in a stressful situation
**Benefits**:
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program
**More about us**:
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