Field Service Representative

3 weeks ago

Dorval, Canada Bombardier Full time

**Field Service Representative**
**-**
**MON20887**

**Description**

**BOMBARDIER**

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are global organization focused on working together with a team spirit.

In your role, you will:

- Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer.
- Provide support to customers solving complex aircraft technical issues.
- Advising customers on best practices on operating and maintaining Bombardier Business Aircraft
- Interact with and provide support to all levels of the Customers organization and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
- Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo.
- Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer.
- Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
- Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices.
- Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments on an as required basis.
- Be available 24 hours a day, 7 days a week to assist any and all customer issues as required.
- Set priorities and effectively escalate concerns within the Customers organization and within Bombardier.
- Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same.
- Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
- Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operators facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities.
- Travel may be required 20 percent of the time within the assigned region

**Qualifications**
- You have graduated from an aircraft maintenance technical school or have equivalent military experience.
- You understand and have the ability to solve complex integrated aircraft technical issues
- You have a minimum of 4 years of experience in maintaining business aircraft
- You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset.
- You are a strong individual contributor, working well in a team-based dynamic and global environment.
- You have strong computer skills and are able to adapt to and operate in the software environment in use at the operator.
- As a remote member of a virtual, global team you must possess general management skills such as time management, goal setting, and organization and performance management.
- You must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule.
- You must be a customer centric individual and focused on continuous improvement and opportunities.
- Bombardier Aerospace is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.
- Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, aga, immigration status, disability or other applicable legally protected characteristics to apply. Aboriginal people, persons with disabilities and members of visible minorities to apply. As per the Ontario Human Rights Code and the Accessibility for Ontarians with _
- Disabilities_
- Act (AODA), Bombardier will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be add

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