Member Reception Agent
3 weeks ago
The work mode arrangement for the position is full-time on site
The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:
- Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience-
- Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction- Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs- As needed, schedule appointments following the process established by the caisse- As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.
What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment
What you bring to the table- High school diplomas in a related field- A minimum of two years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required.
Communicates effectively, Situational adaptability, Tech savvy
LI-Onsite
Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Family
Member/client sales and service (FG)
Unposting Date
2024-11-8
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