Technician - Operational Efficiency

2 months ago

Montréal, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-07

As a Technician - Operational Efficiency, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process.

You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.

You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

General Information on the Position

Main Responsibilities- Serve as resource person and provide technical support for complex operational issues- Help evaluate training needs and identify and validate training approaches, tools and content- Carry out specialized technical studies, research and analysis. Submit solutions and action plans- Roll out and maintain software and manual and automated processes. Train users- Prepare technical notes to enhance the skills and knowledge of team members- Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems

Other working conditions- Work location: Montreal. The work arrangement for the position is hybrid work #LI-Hybrid- Temporary work: scheduled to end on February 17, 2024- Number of jobs available : 1

**Qualifications**:
- Bachelor’s degree in a related field- A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Interpersonal Savvy, Situational adaptability

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date

2023-02-7

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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