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Operational Efficiency Project Manager

4 months ago

Montréal, Canada CGI Full time
Do you aspire to excel in a challenging position within a successful organization CGI's Payroll Service Center is looking for an Operational Efficiency Project Manager.

Based in Montreal, we've been helping Canadian entrepreneurs run their small businesses for over 40 years. We offer all-in-one cloud solutions that simplify payroll and human capital management. Join our dynamic team and contribute to the success of Canadian businesses.

Take advantage of :
- Numerous career opportunities supported by a professional development plan;
- Public transportation and parking nearby;
- A rewarding relationship with our highly satisfied customers;
- A work environment recognized as one of the most pleasant in the country (Great Place to Work certified).

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

The OAC (Optimization and Continuous Improvement) team is responsible for optimizing the Payroll Service Center (PSC) processes in order to continue offering quality service to our customers, while taking into account their constant growth. Being a Technology Project Manager on the OAC team means :
- acting as the CSP's resource person for projects requiring RPAaS involvement
- Steering technology projects and ensuring that they perform according to the expectations of the mandators
- Act as crisis manager for PSC breakdowns and incidents
- Monitor deployments and coordinate the efforts of these initiatives
- Work in collaboration with various stakeholders to ensure that projects run smoothly.
- Propose initiatives to optimize and improve PSC business processes
- Identify and analyze operational and customer impacts, and make recommendations
- Keep management informed of the progress of all projects
- Represent operations on various internal committees (CRM, telephony, IT maintenance, etc.)
- Support the entire OAC team on specific technological aspects of certain projects.

Required qualifications to be successful in this role

- University degree in a field related to the position or any other combination of relevant education and experience;
- IT knowledge
- Experience in crisis management
- Knowledge of a project planning tool, banking and payroll;
- Minimum of three years' relevant experience;
- Experience in project management an asset;
- Good organizational, planning and priority management skills;
- Ability to work in a multidisciplinary and Agile environment;
- Change management, communication and writing skills;
- Sense of leadership;