Bilingual IT Service Desk Analyst

4 weeks ago

Blainville, Canada LKQ Corporation Full time

Are you passionate about technical support & customer service? Are you bilingual? Are you looking for a first work experience in the IT field?

Do you want to avoid traffic and work in our new offices in the beautiful Blainville area?

If so, **LKQ Corporation** is now looking for a **Bilingual Helpdesk Analyst **to join our IT team located on the North Shore of Montreal in Blainville for a permanent full-time position.
- *The majority of calls received as a Helpdesk Technician are in English (80%)_

**Who are we?**

LKQ Corporation is a fast-growing Fortune 300 company and the leader in the North American automotive repair industry. We provide new and recycled automotive parts. We are a rapidly growing company with over 50,000 employees in 31 countries.

Our people and our corporate culture are what set us apart from the competition. It is what has made us so successful over the years. We recently have been recognized as a 5-Star Employer in North America by Work Buzz.

If you are looking for a good company with competitive salaries and opportunities for advancement, LKQ could be the place for you

**Why choose LKQ as your employer?**
- Great work environment daily,
- Work for a corporation with an environmental conscience,
- Full benefits coverage and pension plan available after 3 months (dental, medical, vision & long-term disability),
- Permanent full-time position Monday to Friday,
- Lucrative Commission Plan with the potential to earn 200k per year,
- Employee parts purchasing program (corporate discounts),
- Having access to a generous commission program, and
- A lot of growing possibilities within the company

**What will your daily routine be as a Helpdesk Analyst?**
- Support LKQ Technologies, and Drive Process Improvement;
- Respond to requests for technical assistance in person, via phone, electronically;
- Diagnose and resolve technical hardware and software issues;
- Research questions using all available information resources;
- Convey complex technical solutions to novice end users;
- Assess / redirect problems to appropriate resource as needed;
- Identify and escalate situations requiring urgent attention;
- Track and route problems / incidents / request and document resolutions;
- Stay current with system information, changes and updates;
- Participate in a 24/7 on call rotation;
- Communicate important issues with the IT team.

**What is the profile you are looking for?**
- At least 2 years of experience in customer service;
- High school diploma or DEP in computer support;
- Bilingualism in French and English (mandatory).

**You recognize yourself in this description and would like to know more?**

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Computer support: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Blainville, QC

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