District Support Representative

5 months ago


Winnipeg, Canada Manitoba Hydro Full time

**DISTRICT SUPPORT REPRESENTATIVE**

**WINNIPEG, MB**
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

We are seeking experienced District Support Representatives to fill two permanent full-time positions in Administrative Support
Services to provide a wide range of operational administrative support related to planning, dispatching, and customer service
activities.

**_ Responsibilities:_**

PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service
Centre (CSC).
- Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)

software to meet the daily work schedules and customer service needs.
- Liaise with the Planning group in processing the administrative component of the work order and structure move process.
- Provide an exceptional customer service experience using strong communication and interpersonal skills.
- Review, analyze, and resolve issues/inquiries as it relates to energy consumption, billing, and services consistent with
- corporate policies and procedures.- Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring
- adherence to applicable collective agreements and/or corporate policies.- Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as

Work Management, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer
Engagement Centre, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, and Meter Shop.
- May be required to work on a rotation basis to maintain operational requirements on non-working Mondays.
- May be required to work in a storm management situation.

**_ Qualifications:_**
- Minimum Grade 12 education and two years related experience with a minimum of one year working on a customer

information database or software.
- Demonstrated ability to operate personal computers in referencing required data with mínimal delay or inconvenience. This

includes the ability to retrieve customer information, locate data on maps, create and close service orders, schedule and

packages; Word, Excel, Teams.
- Must have a thorough knowledge of the Banner system or comparable customer information database or software.
- Demonstrated commitment to safety.
- An understanding of the Mobile Workforce Management.
- Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,
- error queues, work orders: creation, scheduling, and close out, and various administrative reports.- Familiar and able to operate office equipment, including photocopiers, fax machines, scanners, etc.
- Demonstrate initiative and multi-tasking abilities with a good sense of judgment and willingness to assume responsibility.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56881529-01
- Must be familiar with Union Agreements and Corporation policies as they relate to a Customer Service Centre Operating

environment.
- Effectively communicates information to others, written and oral.
- Willingness and availability to travel to other Customer Service Centre offices in rural Manitoba and/or City of Winnipeg as

required.

**Salary Range**
Starting salary will be commensurate with qualifications and experience. The range for the classification is $26.01 -$34.06 Hourly,
$49,837.58-$65,262.08 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._



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