Branch Administrator

2 weeks ago

Stoney Creek, Canada Black Diamond Group Full time

Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

Since our humble beginnings as a small operation in 2003, we’ve grown to encompass four separate business units and earned a world-class reputation, and a track record of over-delivering on promises.

We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond, we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

We have a full-time position for a **Branch Administrator, in Stoney Creek, ON.**

Reporting to the Branch Manager, the **Branch Administrator** will be responsible for providing support and insight on monthly and quarterly financial results, contract review and billables within the **Modular Space Solutions (MSS) Division**. This role is detailed and process oriented and required someone who has a very strong base in accounting and contract administration.

**Duties and Responsibilities**
- Daily coverage of reception for Office;
- Respond to telephone, in person or electronic enquiries or forward to appropriate person and providing general information to clients and the public;
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases;
- Order office supplies, service office equipment and arrange for servicing in the case of major repairs;
- Process incoming and outgoing mail, manually or electronically;
- Coding AP and creating PO’s in SAP Business One and uploading AP invoices to SharePoint;
- Complete PPSA registrations and renewals;
- Insurance follow-up;
- Prepare Purchase Orders and BOL’s;
- Assist in scheduling service calls for maintenance and repair;
- Support the sales team including creating sales documents and proposals;
- Research possible sales leads for the sales representatives;
- Assist in qualifying customers - work with our treasury department to set up customer accounts and credit;
- Assist in determining customer requirements and expectations in order to recommend specific products and solutions; recommend alternate products based on cost, availability or specifications;
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability;
- Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction;
- Identify trends in customer satisfaction or dissatisfaction and share with the team;
- Communicate to the Branch Manager unexpected increases or decreases in demand for products;
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
- Follow company policies and procedures;
- Present a professional image at all times to customers and vendors;
- Other duties as required.

**Qualifications**
- New Graduate on a post-secondary program;
- Must be fluent in English both oral and written;
- Excellent customer service skills;
- Self-starter and ability to work in a fast-paced dynamic environment
- Strong administrative skills, including organization and prioritization;
- Must be skilled in the use of Microsoft Office Suite including Excel, Word, Visio, Outlook;
- Have excellent communication and interpersonal skills;
- Perform in an ethical and professional manner;
- Work in a collaborative team.

**Physical requirements**
- Must be able to work in office environment (cubicle, open office);
- Must be able to work on a computer for the bulk of their day.

**Direct reports**
- No direct reports.

Black Diamond Group is an equal opportunity employer

Company: Black Diamond Group

INHP

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