Logistics Coordinator Oakville
7 months ago
Job Overview:
LOGISTICS COORDINATOR
DEFINITION OF ROLE
The role of the Logistics Coordinator is to complete the load booking process according to
customer/sales expectations to ensure their needs are met or exceeded in a timely fashion. The
Logistics Coordinator is responsible for procuring safe and secure carriers and dispatching the loads
to carriers based on customer requirements. A thorough understanding of and experience in
customer service as well as dispatch experience in a 3PL environment is a must for this role.
SPECIFIC RESPONSIBLITIES
- Receive, analyze and process booking information from the Customer in order to identify and
confirm the appropriate routes, verify the service requirements, and enter the information into the
TMS.
- Maintain contact with the customer throughout the duration of the order, communicating both
positive and negative occurrences.
- Understand the wide array of carriers that are available and their capabilities in order to match them
to the Customers’ needs.
- Contact carriers in order to negotiate needed equipment, price, and expectations.
- Dispatch shipments.
- Appointment management and scheduling.
- Optimize the Company’s profit margin as much as possible without compromising service.
- Build strong relationships with the carriers through communication and ongoing monitoring of on
time performance.
- Problem solve as issues arrive, working with the Operations Manger, Sales, and/or Administrations
in order to resolve.
- Timely and accurate completion of performance reports for all carrier related issues and notification
of potential problems to the appropriate parties.
- Negotiate any additional charges with carriers and assist to maintain the accuracy of the carrier
information.
- Utilize all available tools to assist in load coverage.
- Understand current industry market conditions and communicate any carrier issues that might
impact operations as a whole with the entire team.
- Have a complete and thorough understanding of the needs of the Customer and how the Company’s
services can most effectively meet those needs.
- Assist Carrier Development by providing new carrier information package and relaying this
information to the Carrier Compliance Coordinator.
- Work in partnership with the Company’s Asset Division.
KNOWLEDGE AND SKILLS REQUIRED
- High School diploma. Post-Secondary Degree preferable.
- Diploma in Logistics or International Trade is an asset.
- Possess a minimum of 6 years experience in a 3PL dispatch environment.
- Complete understanding and use of all aspects of the highway and intermodal transportation
industry.
- Positive and proactive team player.
- Proven commitment to providing superior, timely internal and external customer service.
- Superior communications skills
- Excellent problem-solving, decision-making and negotiation skills.
- Strong knowledge of North American geography.
Pay: $45,132.78-$70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- 3logistics: 5 years (preferred)
Work Location: In person
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