Quality Manager

6 months ago


Gatineau, Canada Pivot + Edge Full time

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Mission-critical control centres around the world keep our planes safe in the sky, our urban and regional trains safe on the railroads, and our ships and boats safe on the seas. Today, any controller working in a mission-critical control centre relies on four sophisticated technologies to do their jobs: voice communications, situational awareness tools, decision assist tools, and a resilient voice and data network underneath it all. Those four basic tools: that’s what we do. Worldwide, more than 500 customers in 150 countries with more than 40,000 workstations already trust our know-how and proven experience.

Frequentis Canada is looking for a dynamic individual to join our well-established team as Quality Manager. As part of the management team, you will be responsible for leading, coordinating and implementing the improvement of business processes and practices through the analysis of processes and procedures and ensuring ongoing quality practice assurance across the organisation. Reporting to the President, the Quality Manager is responsible for providing quality advice to the organisation and projects as well as developing an ongoing work program to ensure quality control and assurance of product and services and quality assurance. Working with internal and external clients, the Quality Manager shall also manage and oversee the design, development, and implementation of the Quality Management System (QMS) and coordinate the management of internal and external audit processes including maintaining certification to quality standards ISO 9001, 14001 and 45001.

The position is based in Gatineau, Quebec, Canada and is open to Canadian Citizens and Canadian Permanent Residents.

**Benefits**

We offer you long-term career opportunities with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect we attach importance to a team-oriented working atmosphere. We offer an exciting work environment and a range of benefits focused on work-life balance, professional development, and flexibility.

**Key Tasks**
- Optimizing and maintaining QM-systems according to ISO9001, 14001 and 45001 to ensure certification is

maintained.
- Provide up-to-date expert advice, reporting and briefings to the organization regarding quality issues and

opportunities.
- Create, update and review policies, procedures, and guidelines in accordance with the required standards,

legislation, and best practice.
- Establish, maintain, and report metrics to accurately track the current state of the Frequentis Canada QMS.
- Conduct recertification, oversee and lead ISO audits
- Conduct and participate in internal audits
- Ensure compliance with software and safety quality standards (ISO 9001, ED-109A)
- Conduct supplier audits
- Lead, organize and represent Frequentis Canada in periodic customer audits
- Establish and maintain an Improvements Program.
- Evaluate and maintain a Legal Obligation Register covering the requirements of 9001, 45001, and 14001
- Improve reliability of new product development processes. Ensure Electrostatic Discharge standards are maintained.
- Provide EHS expertise, guidance and advice to management, and health and safety representatives, ensuring

they understand their role and meet their legislative obligations.
- Review and update the EHS management system, including standards, policies and procedures and supporting

systems, ensuring that all relevant legislative and regulatory requirements and standards are met.
- Ensure that rigorous EHS audits, inspections and investigations are conducted, and that appropriate risk

identification, assessment and control measures are in place.
- Coordinate the EHS Induction processes for new employees.
- Ensure that breaches and any non-compliance or observations are investigated, resolved, corrective actions

taken, and learnings identified and disseminated.
- Engage with management and staff on EHS issues and programs, communicate and promote effective EHS

practices.
- Determine the EHS training needs of Frequentis Canada and establish the training program.
- Provide guidance and advice to management on environmental initiatives and opportunities.
- Conduct audits on existing Frequentis Canada environmental initiatives

**Key Qualifications**
- Engineering or related technical qualifications with 3-5 years’ experience
- Auditor qualifications and deep ISO 9001:2015 knowledge
- EHS qualifications
- Proven track record in quality management, preferably in tech-driven environment
- Strong analytical, communication, and problem-solving skills
- Mission critical mindset
- Hands-on mentality and willingness to solve issues that arise (including the personal follow-up of work-packages

that the project team is unable to handle)
- Excellent communication and interperson



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