Customer Service Officer I

1 month ago

Halifax, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.

**CUSTOMER**
- Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.
- Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.
- Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.
- Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.
- Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.
- "Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.
- Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business

**SHAREHOLDER**
- Support Relationship Managers/Analysts and Account Managers in credit administrative matters
- Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology
- Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.
- Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers to maximize revenue/profit and retention of relationships
- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
- Facilitate investment requests between customers and Business Banking Investments where required
- Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across TDBFG.
- Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.
- Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
- Complete all compliance **a**nd attestations within required timelines.
- Be knowledgeable of and comply with Bank and Industry Codes of Conduct

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

**Job Requirements**

**BREADTH & DEPTH**
- Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
- Uses sound judgement and understanding of process/ policy risk when fulfilling requests, recommending exceptions outside general practices or guidelines
- Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
- Impacts their own team and other sales teams whose work activities are closely related
- Recommends modifications to existing s

  • Customer Service Associate I

    1 week ago

    Halifax, Canada Nova Scotia Power Inc. Full time

    **Job Title**: Customer Service Associate I **Company, Department**: Nova Scotia Power, Customer Care **Location**: Halifax, NS **Type of Employment**: Regular, Full Time **Closing Date**: April 26, 2023 **Reference Number**: 11283 **These roles are based out of our downtown Halifax office, and you will be required to attend in-person training. The...

  • Service Operations Analyst I

    5 days ago

    Halifax, Canada OnX Canada Full time

    Job Purpose : The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to...

  • Service Operations Analyst I

    2 days ago

    Halifax, Canada OnX Canada Full time

    **Job Purpose**: The **Service Operations Analyst I** is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The **Service Operations Analyst I** is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the...

  • Service Operations Analyst I

    5 days ago

    Halifax, Canada OnX Canada Full time

    Job Purpose:TheService Operations Analyst Iis a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. TheService Operations Analyst Iis responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    4 days ago

    Halifax, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    4 days ago

    Halifax, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    3 days ago

    halifax, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    4 days ago

    Halifax, Canada OnX Canada Full time

    Job Purpose : The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the...

  • Service Operations Analyst I

    7 days ago

    halifax, Canada OnX Canada Full time

    Job Purpose: The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, trou

  • Service Operations Analyst I

    1 week ago

    Halifax, Canada OnX Canada Full time

    Job Purpose : The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, tro

  • Service Operations Analyst I

    4 days ago

    Halifax, NS, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    5 days ago

    Halifax, NS, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • CSR - Customer Service Representative

    2 weeks ago

    Halifax, Canada Heritage Plus Full time

    MHM Direct is hiring for outside sales and customer service in Halifax, NS. Bonus compensation is completely based on performance.The average wage of our representatives in this role is $38,400+ and top performers earn $57,600+ per year in this entry level position.OTHER BENEFITS:Paid 1 week of in house training on our sales process, and ride-along with...

  • Service Operations Analyst I

    5 days ago

    Halifax, NS, Canada OnX Canada Full time

    Job Purpose : The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the...

  • Customer Service Associate, Box Office

    4 weeks ago

    Halifax, Canada Dalhousie University Full time

    **Position Details**: - Position Information**Position Title** - Customer Service Associate, Box Office **Department/Unit** - Arts Centre **Location** - Halifax, Nova Scotia, Canada **Posting Number** - S305-23 **Employee Group** - NSGEU Local 77 **Position Type** - Regular, On-Going **Duration of Contract (if applicable)** **Employment Type** - Full...

  • CSR - Customer Service Representative

    1 week ago

    Halifax, NS, Canada Heritage Plus Full time €38,400

    MHM Direct is hiring for outside sales and customer service in Halifax, NS. Bonus compensation is completely based on performance. The average wage of our representatives in this role is $38,400+ and top performers earn $57,600+ per year in this entry level position. OTHER BENEFITS: Paid 1 week of in house training on our sales process, and ride-along...

  • Maintenance I

    1 month ago

    Halifax, Canada Armour Group Full time

    **Maintenance I** The Armour Group Limited is one of the leading construction and development companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group continues a proud history of creating a sense of place in Nova Scotia - carefully designing, developing, constructing and operating some of our region’s most iconic...

  • Office Support Associate

    1 week ago

    Halifax, Canada Walmart Canada Full time

    Position Summary...Working as an Office Support Associate at Walmart Canada is a great way to develop your skills in the retail industry. An Office Support Associate maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability. If you are looking for an exciting job in customer service or retail, working...

  • Executive Assistant I

    4 weeks ago

    Halifax, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** The legendary customer experience is paramount to everything we do at TD and to achieve the same, our executives seek out and rely on exceptional administrative and executive assistance support. Our administrative and executive...

  • Engineering Technologist I

    3 hours ago

    Halifax, Canada Halifax Regional Municipality Full time

    Job PostingHalifax Regional Municipality is inviting applications for three (3) permanent full-time positions of Engineering Technologist I within the Engineering and Building Standards division of Planning & Development.Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of...