Customer Service Representative

3 months ago


Etobicoke, Canada Lexia Communications Inc. Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry and maintain accurate customer records
- Utilize phone etiquette skills to effectively communicate with customers
- Analyze customer needs and recommend appropriate products or services
- Conduct sales transactions and process payments accurately

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and ability to handle difficult situations with composure
- Proficient in data entry and computer skills

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

**Job Type**: Part-time

**Salary**: From $18.00 per hour

Expected hours: No less than 20 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Etobicoke, ON M9V 2L6 (required)

Ability to Relocate:

- Etobicoke, ON M9V 2L6: Relocate before starting work (required)

Work Location: In person



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