Customer Service Representative

1 month ago


Toronto, Canada Trillium Architectural Products Full time

_**CUSTOMER SERVICE / SALES ASSOCIATE**_

Trillium Architectural Products sells door products, like locks, hinges and other accessories, to contractors, locksmiths and building operators.

We are seeking a bright, organized individual to work as a Customer Service Representative at our Wholesale Order Desk. This is a permanent, full-time position with a salary and benefits.

**Responsibilities**:

- Responding quickly and professionally to all inquiries
- Entering orders and product information into our database
- Providing accurate pricing, lead time and product information to customers
- Coordinating pick-up or delivery of material
- Interacting with customers in-person at our order/pick-up counter
- Processing orders and returns in accordance with company policies and procedures

**Qualifications**:

- **Experience with sales of door hardware/building products is a major advantage**:

- Solid basic math skills, attention to detail and accuracy
- Professional customer service experience in a business setting
- Exceptional organizational skills and multitasking skills in order to handle and track multiple ongoing orders at once in a fast-paced environment
- Strong computer skills, including knowledge of MS Excel, Outlook and other Office software for Windows
- Excellent verbal and written communication skills in English
- Able to sit at a desk for extended periods and lift up to 20 lbs

**Compensation**:
**Contact**:
Submit your resume and cover letter through Indeed. No phone calls, please.
- Trillium is an equal opportunity employer. We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs._

**Job Types**: Full-time, Permanent

Pay: From $42,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Shift:

- Day shift

Work days:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M3C 2H4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Door Hardware Sales: 2 years (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-12-18
Expected start date: 2025-01-13



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