Store Manager- Express Location
4 months ago
**Who is Body Energy Club?**
Body Energy Club is all about community and customer connection by supporting a healthy lifestyle to make a positive impact. We are a local Vancouver company of 19 retail stores focused on vitamins, nutritional supplements, and proteins. Each location includes a smoothie bar serving refreshing smoothies, bowls, and juices using real food along with healthy grab and go prepared food.
We partner with local businesses to provide delicious smoothies, prepared meals, and snacks that appeal to a variety of tastes and lifestyle preferences. Whether someone has a restrictive diet or is just looking to get real food that makes them feel good, Body Energy Club provides affordable and convenient health options to the Vancouver community without compromise.
**Who are we looking for?**
The Store Manager will have an overall responsibility for the day-to-day operations and performance of one of our fast-paced Body Energy Club **Express **locations. The Manager will focus on delivering financial results, providing a supportive store environment, setting standards in customer service, and coach/develop team members. Provide a store experience from merchandise presentation to customer service. As this is an **express** location within a luxury gym, we put an emphasis on providing a great and efficient customer experience.
This role requires someone who is self-organized, strong attention to detail, work within budgets, responsible for meeting deadlines, and a creative thinker to drive sales initiatives within the store. The Store Manager will report to the District Manager.
**What are the perks and benefits of working with us?**
- Competitive pay & extended health, dental, and insurances
- Free Smoothie on every shift, a generous employee discount on products, discounted or free food, additional free samples when available
- Opportunities for growth and advancement
- Paid volunteer program
- Gym membership at this specific location
**How do you contribute to Body Energy Club?**
- Provide an outstanding customer service experience and troubleshoot customer complaints to all individuals visiting stores
- Resolve escalated customer complaints in a professional, respectful manner. Educate and empower your team to resolve customer concerns in the moment
- Evaluate the stores performance and customer experience by using a variety of reports and surveys
- Forecast, manage, maintain, and order all store inventory within budget
- Review product placement, merchandising, marketing components/signage, and promotional strategies to ensure alignment with brand direction and key product strategies
- Action sound knowledge of shrinkage and loss minimization and implement reduction strategies within your team
- Manage all team members working at the store by providing leadership and vision of the company’s core values
- Work with and recognize team member potential to create career development plans based on career aspirations
- Train and hold team members accountable for knowing and executing all store processes in alignment with company standards and expectations
- Effectively delegate tasks to team members to achieve employee engagement
- Complete monthly check-in reviews with team members to ensure they are supported on issues and training/performance gaps. Address poor performance and provide opportunities of improvement
- Monitor staff behaviour and provide feedback to management as necessary
- Train staff on updated operational policies and procedures as communicated
- Collaboratively, with Senior Management, monitor and adjust employee schedules to maximize productivity, obtain payroll budget and cover key business hours/peak days
- Support staff on receiving product deliveries and put away when necessary
- Maintain a food safe and sanitary environment
- Ensure team members are effectively cleaning all equipment required to produce smoothies/bowls such as blenders, spoons, knives, machines, etc.
- Maintain a food safe and sanitary environment
**Minimum Job Requirements**
- Flexible schedule availability required for all applicants during business operations for 7 days a week from 6:00am - 11:00pm
- Full time hours for Managers can work 40-45 hours a week
- Willing to work evenings and weekends and lead by example to support team members
- Maintain constant punctual attendance and contribute to positive team morale
- Must be able to come in under short notice (i.e., on call situations, employee relations)
- Driver’s license and owned vehicle is required
**Education/Certifications**
- Associate's degree in a field relating to business, retail management or equivalent experience
- FoodSafe Certification is mandatory and up to date
**Experience**
- 2+ years of experience in the health supplement industry required
- 3+ years of experience in a retail management environment required
- OR retail experience at Body Energy Club with demonstration of job excellence and strong understanding of compan
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