Technical Writer

1 month ago

Toronto, Canada Dokainish & Company Full time

**About us**:
Since 2011 Dokainish & Company has been providing world class professional consultancy services.

We specialize in working diligently and collaboratively with our clients to achieve long-lasting and impactful results across numerous business functions.

Our areas of expertise include, but are not limited to, Project Management, Quantitative Risk Analysis, Organizational Change Management, Project Controls, Enterprise Reporting, Estimating, Asset Management, and System Implementation for Capital Projects. We draw upon decades of project experience to deliver customized solutions to our clients’ most complex challenges.

We are a fast-growing organization, currently seeking a Technical Writer to be a key member of our high-achieving, diverse, innovating team.

**The Opportunity**:
The Technical Writer Associate will support the team with producing high-quality documentation that contributes to the overall success of Dokainish & Company. You will work collaboratively with our Managing Partner and Senior Management, to obtain an in-depth understanding of our workflow and processes and produce high-quality documentation in support of our services, solutions, and method.

**Role Description**:

- Work with our Senior Management team to develop comprehensive documentation (including flowcharts, training and how-to guides, articles, SOPs, manuals, course and marketing materials, FAQ's, etc.) outlining how to perform multiple functions and processes across the organization.
- Obtain a deep understanding of business and services to translate complex information into simple, polished, and engaging content and documentation in a variety of mediums.
- Maintain consistency and continuity of style in communication and able to adjust voice and tone while writing.
- Support other team members and projects by reviewing written deliverables as needed.
- Evaluate current content and develop innovative strategies for improvement.
- Edit, and proofread documents written by others as needed.
- Research and incorporate current trends, delivery models and best practices into communications materials.
- Support creation and review of professional written material such as Request for Proposal (RFP), Contracts, Service Requests, and other project related company documentation.
- Support creation and review of copy, marketing, or other types of written deliverables as needed.
- Complete ad-hoc tasks and administrative work as needed.

**Skills & Qualifications**:

- A post-secondary education in Business, Marketing, Communications, Journalism, or related field, or equivalent experience.
- 3-5 year working experience in technical writing.
- Experience with MERX, BIDDINGO and SAM required.
- Impeccable writing, editing and proofreading skills accompanied by a superior attention to detail.
- Experience with Marketing is an asset.
- Ability to quickly grasp complex concepts and make them easily understandable in a variety of visual formats.
- Highly creative yet solution oriented.
- Excellent organization, prioritization, and time management skills; ability to multi-task and work under pressure.
- Excellent written and verbal English skills.
- Technology-savvy.
- Familiarity with Consulting is considered a plus.
- This is an in-office non-remote position based in downtown Toronto, Ontario.

We take immense pride in our high performing, collaborative team. We recognize and value the uniqueness of every individual who works at Dokainish & Company, and we aim to harness our strengths into a synergistic team that thrives in an environment of open communication, accountability, trust, and respect.

We are highly skilled when moving ideas into actions and empower each other to deliver outstanding results.
- Dokainish & Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law._
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Dokainish & Company AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance._

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