Guest Services Agent

4 weeks ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Details**:
Start: As soon as possible

Status: Full-Time

Schedule: Mon - Friday 6AM - 10PM

Wage: $22.00/hour

Location: 81 Bay Street, Toronto ON

**Job Summary**:
**How you will make an impact**:
You will be responsible for ensuring the highest level of guest satisfaction is achieved. As the main point of contact for guests, you will provide superior customer service and resolve guest challenges.

**As a Guest Services Agent, you will**:

- Complete the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
- Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel
- Assist guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
- Balance and drop receipts according to accounting specifications
- Provide guests with information about the facility, services, and amenities
- Receive special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions
- Field and resolve guest complaints or escalate for resolution to appropriate department
- Assist guests in emergency situations
- Maintain adequate supplies and functional equipment at the Front Desk
- Perform any special assignment deemed by Guest Services manager, or Manager on duty

**About you**:

- Previous Guest Service experience is an asset but not required
- Able to work flexible hours, including overnight shifts
- Must possess excellent communication skills, both verbal and written
- Must be able to fluently speak, read, write and understand English
- Able to maintain professional standards while multi-tasking in an extremely busy environment
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions
- Able to communicate with guests in a confident and pleasing manner in a variety of situations
- Must possess basic computer skills
- Must be a team player but able to work independently
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

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