Guest Services Agent

3 weeks ago


Toronto, Canada Cambridge Suites Toronto Full time

Welcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto.

TITLE**:GUEST SERVICES AGENT**

MISSION: To provide service which ensures repeat visits, while providing courteous and efficient reception, information, cashiering and reservation services.

REPORTING TO**:FRONT OFFICE MANAGER, MANAGER ON DUTY**

RESPONSIBILITIES:

- To check in and check out hotel guests in a courteous and efficient manner while adhering to the Guest Credit Policy.
- To communicate all amenity requirements, priority cleaning assignments and changes in room status to Housekeeping personnel.
- To provide impeccable guest services through complementing and communicating with all necessary departments.
- To develop and maintain a thorough knowledge of the service facilities and features of the hotel, in order to provide information in a "sales-conscious" manner in response to inquiries recommend by telephone or in person, and to satisfy all other informational inquiries by reference or referral.
- To accept, confirm, modify or cancel room reservations, communicating future booking details to reservation personnel.
- To maintain guest accounts in accordance with the Guest Credit Policy, communicating all direct invoicing information and all circumstances surrounding uncollected accounts to accounting personnel.
- To execute a detailed bucket check ensuring all accounts have the proper requirements.
- To perform auxiliary tasks when required, including answering phones and attending switchboard.
- To develop initiative in decision making with aim of maximizing guest service, flexibility and qualification for advancement within the department, Hotel and the Company.
- To take proper actions within the guidelines provided in the event of any emergency situation.
- To execute all reasonable additional assignments determined by supervisory or management personnel.

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-01-20


  • Guest Service Agent

    4 weeks ago


    Toronto, Ontario, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    3 weeks ago


    Toronto, Canada The Drake Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Pan Pacific Toronto Full time

    _**Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.**_ - **We are an equal opportunity employer and we would love you to join our...

  • Guest Service Agent

    1 week ago


    Old Toronto, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    3 weeks ago


    Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    4 weeks ago


    Toronto, Ontario, Canada Sodexo Canada Ltd Full time

    Welcoming guests as they arrive at the property and making a positive first impressionChecking guests in, issuing cards, and showing visitors to their destinationMonitoring phones and e-mails to assist guests and address their questions before, during, and after their stayTelling guests about special features, such as the spa, on-site restaurants, and any...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Toronto, Canada Hilton Full time

    A Guest Service Agent/ Overnight provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent/Overnight, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...


  • Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; We value honesty and spontaneity because that's the stuff of real...

  • Guest Service Agent

    6 days ago


    Toronto, Canada Illuminarium at Distillery Full time

    We’re seeking reliable and customer-oriented individuals to join our team as Ushers for Secret Location x Illuminarium’s first Canadian site in the Distillery District, set to open in late Summer 2023. The venue will host a series of immersive experiences that utilize the latest technology in the field as well as experiment with new kinds of shows. As an...

  • Guest Service Agent

    4 days ago


    Toronto, Canada Marriott International Full time

    **Additional Information** Guest Service Operator **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and...

  • Guest Service Agent

    5 days ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and procedures; ensure uniform and personal appearance are clean and...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Marriott International Full time

    **Job Number** 23071300 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry, there’s no...

  • Guest Service Agent

    4 days ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23071300 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry, there’s no better place...

  • Guest Service Manager

    2 weeks ago


    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...


  • Toronto, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week - Education: - Expérience: **Education**: - Other trades certificate or diploma **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Investigate complaints and claims - Register arriving guests and assign rooms - Process group...

  • Welcome Agent

    4 weeks ago


    Toronto, Canada 3G4 Archive Hospitality Full time

    **Position: Welcome Agent** **The Role at a Glance**:This position plays a key role within our hotels. As a Welcome Agent, you will connect with our guests and ensure that every guest has a positive experience when they walk into our hotel, whether they are dining with us or staying with us. Our Welcome Agents are confident, resourceful, enjoy helping...

  • Front Desk Agent

    4 days ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    5 days ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 days ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...