Patient Coordinator

2 weeks ago

Victoria, Canada Aroga Lifestyle Medicine Full time

**The Company**

Aroga Lifestyle Medicine is a collaborative, patient-centered healthcare organization serving patients in British Columbia and Ontario and expanding across the country. Our core team includes Specialist Physicians, Family Doctors, Nurse Practitioners, along with Allied Health Professionals and Health Coaches. Our team is passionate about optimizing health and wellness through the latest evidence-based research and genuine patient care.

Aroga’s foundation is firmly built on the bedrock of whole-person care and is reflected in its approach, clinical practices, and patient programs. Based on the principle that every human, given the right tools, support and knowledge, can be empowered to optimize their health and happiness, Aroga’s mission is to truly heal and inspire individuals, families and communities.

**Our Culture**

We anchor our work with a focus on our Aroga community: our incredible patients and team.

In the context of best practices in competence, professionalism and health care standards, the culture we strive for is openness, inclusivity, kindness and care, where everyone understands how they contribute to Aroga’s mission and vision, feels empowered, and has mechanisms to provide input and feedback to the organization. We value our people and understand that work/life balance, flexibility, and a supportive environment are essential for our staff to flourish and work optimally.

**The Role**

The Patient Coordinator oversees the patient experience, and serves patients by being their first and last point of contact. This is an integral role that works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage, and support patient health.

Team Approach
- Work with a passionate, like-minded team of Medical Administration professionals in a supportive and inspired environment
- Work collaboratively a multidisciplinary health care team including specialists, registered dietitians, nurse practitioners, clinical counsellors and more

Patient Experience
- Create a warm and welcoming environment for patients
- Complete a wide range of administrative tasks utilizing your excellent communication, organizational, and time management skills all with a priority placed on exceptional patient experience, such as: booking and rescheduling appointments, answering calls and patient inquiries, communicating with referring physician offices
- Coordinate patient flow in the clinic between reception, examination, and treatment areas ensuring a comfortable visit
- Educate patients and their caregivers on what to expect from the appointment and how to prepare for their visit

The Aroga Advantage
- Practice your profession inspired by a community of empowered patients and thought leaders
- Dedicated administration professionals support patient scheduling to help patients get the most out of their visit
- On the job training and learning opportunities
- Monthly Aroga Journal Club with rotating presenters bring our team together to share, learn and discuss topics of interest and impact
- Health Spending Account - 100% employer funded and highly flexible
- Wellness promotion for team members

**Qualifications**:

- 1-5 years’ experience as a Medical Office Administrator or equivalent role
- Knowledge of EMR systems, preferably TELUS CHR (Input Health)
- Excellent organizational skills, the ability to multitask, and prioritize workflow
- Excellent interpersonal communication skills, both in person and over the phone
- Ability to address patient concerns and challenges with compassion and resilience
- Ability to handle sensitive patient information with confidentiality and discretion

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V8Z 5G7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Which EMR systems do you have experience with?
- Please list any relevant education (program name, institution, and if/when it was completed).
- How many years of experience do you have working as a Medical Office Assistant?

Work Location: One location

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