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Unsecured Lending Product Owner

3 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

Do you totally geek out over the latest technologies and trends in digital banking? Do you have a relentless need to get stuff done? Are you passionate about digital customer experiences attacking complexity to deliver capabilities that delight and wow the user? Are you a translator between people and teams that don’t use the same lingo? Then RBC Bank may just be the right place for you.

We’re looking for someone that can obsesses about the customer experience; an action oriented, strategic, collaborator with these key traits:

- Self-starter
- Self-motivated
- Builds trust at all levels
- Encourages and supports effective collaboration
- High social/communication skills
- Receptive to being asked questions
- Comfortable with ambiguity

If you enjoy working is a truly agile environment where teams are self-organizing and have the support of the organization to achieve a clear vision, have a space for you in our innovation lab

**What will you do?**
- Champion efforts to attain objectives and key results for digital transformation; Serves as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle
- Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining a proficient understanding of the needs, measures, and risks & controls for the improvement area
- Evangelize the vision for a deeply integrated and consistent, joined up, end-to-end digital experience between the channel and back office operations
- Lead story mapping sessions to facilitate requirements gathering with stakeholders
- Serve as customer-proxy on the development team, responsible for creating Epics and prioritizing user stories that clearly describe the functional and non-functional requirements
- Facilitate requirements-gathering sessions with SMEs from the functional units using standard techniques such one-on-one or group interviews
- Work with business and Enterprise stakeholders to understand and validate business strategy and vision, and customer needs
- Work with the business process owners to develop metrics to manage and track benefits, adoption and risks
- Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level
- Review, accept and prioritize feedback and new requirements from stakeholder
- Review and accept or decline output of development to ensure specified acceptance criteria have been completed
- Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk

**What do you need to succeed?**

**Must-have**:

- Bachelor’s degree in English, Business, Technology, or military experience
- 5+ years direct knowledge and experience with online banking, online account opening, and unsecured credit card lending
- Strong understanding of the business and stakeholder needs
- Strong business analysis skills
- Proven experience in translating strategy into tactical execution
- Demonstrated performance working with multiple vendors to launch new product
- Proven experience in translating strategy into tactical execution
- Demonstrated performance working with multiple vendors to launch new product
- Expert influential communication skills, able to indirectly influence others, and collaborates in insightful problem solving
- Amazingly positive outlook

**Nice-to-have**:

- Master’s degree preferred
- Prior Scaled Agile Framework (SAFe) experience
- HFI certification or equivalent
- Agile certification
- Credit decisioning, direct lending platform experience

**Job Skills**

Business Acumen, Business Intelligence (BI), Critical Thinking, Customer Analytics, Detail-Oriented, Requirements Analysis, Results-Oriented

**Additional Job Details**

**Address**:
8081 ARCO CORPORATE DRIVE:RALEIGH

**City**:
Raleigh

**Country**:
United States of America

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-02-02

**Application Deadline**:
2024-03-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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