Customer Care Closing Coordinator

3 weeks ago


Langley, Canada Marcon Full time

**About Marcon**

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.

**About the Role**
- Contact and schedule owners for Pre-Delivery Inspections & Key Handovers as directed by Customer Care Management and Sales Team
- Facilitate Pre-Delivery Inspections & Key Handovers when required
- Organize and ensure proper archival of homeowner documentation
- Onsite facilitation and scheduling of move-ins (including, control & padding of elevators, mitigate building damages, weekend work will be required during peak turnover periods)
- Prioritize customer care inquiries and develop action items accordingly per Marcon’s process and guidelines
- Facilitate and assign service files to Customer Care Technicians & Representatives
- Assist to maintain, update and close service files in a timely manner
- Correspond and follow up with homeowners and tradesmen on service files
- Data entry of project & warranty dates to Customer Care Database
- Upload warranty documentation to the Customer Care Database
- Create reports for Customer Care Management & Sales Team when required

**About You**
- Experienced with multi-family residential closing process
- Friendly customer service-oriented personality
- Exceptional verbal & written communication skills
- Diplomacy, and patience handling customer inquiries
- Ability to work independently and in a team environment effectively
- Excellent time management and problem-solving skills
- Professional and courteous rapport with customers and tradesmen
- Flexible, a positive attitude and detail oriented
- Possess reliable transportation and able to commute to various sites from time to time when required (parking & mileage will be compensated)

**What We Offer**

If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you



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