Customer Relations Associate

3 weeks ago

Langley, Canada Franklin Electric Full time

Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

**KEY RESPONSIBILITIES**
- Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
- Organize workflow to meet customer timeframes
- Keep records of customer interactions and transactions according to the Company’s Retention Policy.
- Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
- Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
- Process and reconcile customer accounting transactions.
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
- Perform other related duties as required or assigned.

**SKILLS, KNOWLEDGE AND EXPERTISE**
- Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work.
- Completes some moderately repetitive tasks.
- High-level attention to detail, high level accuracy; reliable results
- Effective Communication skills, written & verbal; internal & external
- Demonstrate ability to employ new ideas, concepts and methods
- Team player, professional in all aspects
- Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Cashier / Customer Experience Associate

    5 days ago

    Langley, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Omni Customer Fulfillment Associate

    2 weeks ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    1 month ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    2 weeks ago

    Langley, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Service Associate

    2 days ago

    Langley, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • OMNI Customer Fulfillment Associate

    2 weeks ago

    Langley, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Service Associate

    4 days ago

    Langley, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Pay: 16.75$- 17.50$ Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is...

  • Customer Experience Associate

    4 weeks ago

    Langley, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    Langley, Canada Scotiabank Full time

    **Requisition ID**: 199336 **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...

  • Customer Experience Associate

    4 weeks ago

    Langley, Canada TD Bank Full time

    **Work Location**: Langley, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Consumables Associate

    3 days ago

    Langley, Canada Walmart Canada Full time

    Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock and...

  • Customer Service Manager

    5 days ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Overnight Associate

    5 days ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:This is a Overnight role from 11pm to 7am. To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean...

  • Overnight Associate

    2 days ago

    Langley, Canada Walmart Canada Full time

    Position Summary...This is a Overnight role from 11pm to 7am. To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment....

  • Grocery Associate

    2 days ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Grocery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Grocery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the grocery area, and assists with stocking and the sale of goods. If you are looking for an...

  • Customer Experience Associate

    4 days ago

    Langley, Canada Scotiabank Full time

                                                                                                                     Requisition ID: 199336  Employee Referral Program – Potential Reward: $1,000.00 We are committed to investing in our employees and helping you continue your career at...

  • Customer Experience Associate

    1 day ago

    Langley, Canada Scotiabank Part time

    Requisition ID: 199336 Employee Referral Program - Potential Reward: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...

  • Consumables Associate

    3 days ago

    Langley, Canada Walmart Canada Full time

    Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock and...

  • General Merchandise Associate

    7 days ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale...

  • Merchandising Store Associate

    1 month ago

    Langley, Canada Walmart Canada Full time

    What you'll do...Our merchandising associates ensure everything has been stocked and merchandised in the most attractive, easy-to-find manner, so that our customers find what they need right when they need it, with absolutely no fuss or frustration.We have many opportunities in our Merchandising team, including:Consumables AssociateCosmetics...