Account Coordinator

2 months ago

Toronto, Canada Chair-man Mills Full time

**Chair-man Mills**

Chair-man Mills Corporation is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.

**Position Overview**

As an integral member of the sales team, the Account Coordinator supports our partner planners, caterers, and venues in the planning and execution of events. The Account Coordinator supports new business development activities in collaboration with the Sales Manager to grow revenue through targeted strategies to secure new partners and grow relationships with existing partners (caterers, venues, planners, retail etc.)

**Essential Job Functions**
- With direction from the Sales Manager, support existing partners through the preparation of rental proposals, quotes and contracts.
- Update and revise existing orders as necessary and follow up with clients at regular intervals as part of our sales process to confirm / secure business
- Undertake proactive outreach to existing and future partners to identify event rental needs, grow relationships to drive new sales.
- Support new business development and growth activities through the development of proposals and presentations to establish relationships with new partners
- Stay abreast of industry trends and support new product innovation through participation in industry forums / conferences and through on-going engagement on key digital / social platforms (_Instagram_, _Pinterest_, _Facebook_)
- Collaborate with peers across the sales and operations team to identify and implement continuous process improvement opportunities to increase organizational efficiency and effectiveness, and to strengthen service delivery to our partners.

**Behavioural Competencies**
- Strong inter-personal communication skills, hyper-attention to detail, and a passion for the events industry are critical for success in this role.
- Digitally and technology savvy; Familiarity with and proficiency in using Microsoft Office suite of products;
- Customer Centricity: Providing service excellence to both internal and/or external customers.
- Results Focus: Focuses efforts on achieving high quality results
- Fostering Communication: Listens effectively with a wide range of audiences, remain non-confrontational and promote dialogue while building consensus..
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Agile and adaptable to different situations.

**Experience and Qualifications**
- Degree or Diploma from post-secondary institution with preference for graduates from creative arts and / or event planning programs;
- Experience in sales, hospitality, or customer service industry an asset.
- Knowledge of company products considered an asset
- Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred).
- Demonstrated ability to embrace and learn new workflows and technology.

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