Pet Aftercare Assistant

1 day ago


Toronto, Canada Faithful Pet Memorial Full time

**Who Are We?**

Faithful Pet Memorial (FPM) is a newly created division of Midtown Mobile Veterinary Hospice Services (MMVHS), a mobile veterinary practice in the GTA dedicated exclusively to geriatrics, end-of-life care and in-home euthanasia. FPM is the first pet aquamation service in the City of Toronto and was established to provide MMVHS clients with a water-based cremation alternative that is more environmentally friendly than traditional flame-based cremation. Families can rest assured that their beloved pets will remain in our care throughout the entire end-of-life process and will be treated with the same level of respect and dignity in death as in life.

**About The Role**

Working alongside our dedicated Aftercare team, this role will provide support for the day-to-day operations of FPM as we continue to expand.

This role may involve many different responsibilities including, but not limited to, the following:

- Transportation of pets to our aftercare centre
- Delivering pets' urns back to clinics and/or clients across the GTA
- Assist in processing additional memorial items such as pawprints, fur clippings, urn engraving, etc.
- Operating the aquamation machine(s) and associated equipment, as a back-up to our Pet Crematory Operator as needed
- Assist in maintaining the cleanliness/tidiness of the back office area of the facility and associated items (i.e. bags/baskets, blankets, carts, stretchers, etc.)
- Maintaining quality control to ensure we meet or exceed the high standard of care that our clients expect from us
- Adhering to all workplace safety policies, compliances and regulations

**About You**
- Strong communication skills - you are comfortable and confident speaking to clients, even in highly emotional situations
- Self-motivated high achiever - you love a new challenge and can always be counted on to “get the job done” to the highest standards, even in the absence of direct supervision
- Attention to detail and highly organized - you take great pride in your work and understand there is no room for error in this type of business
- Team player with a big heart - you are eager to work alongside our highly compassionate veterinarians, hospice care coordinators and aftercare team to deliver exceptional service for the families and pets we help, providing support in multiple areas of the business
- Physical strength - while we will provide you with all the necessary tools and equipment to make your job easier, you are capable of lifting up to 50lbs on your own. You understand that this role involves respectfully working with deceased pets.

**Requirements**:

- High school diploma required, post-secondary education preferred
- Proof of valid Ontario “G” class driver’s license, minimum 5 years of driving experience and a clean driving record
- Must be fully vaccinated against COVID-19
- Cell phone with data plan
- Strong computer skills, with an ability to learn new programs quickly
- Fluent in English (written and oral)
- Funeral/aftercare/veterinary care experience an asset, but not required

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability


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