Aftercare Manager

7 months ago

Toronto, Canada Edgewood Health Network Inc Full time

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that’s changing lives.

**EHN Outpatient Leadership Team Position Summary**: The Aftercare Manager is responsible for the administrative and clinical leadership of the EHN Aftercare program. This position will be involved in the coordination, maintenance and scale-up of an evidence-based aftercare program for clients who have completed an inpatient or Intensive Outpatient Program at EHN Canada.

**Job Function and Duties**:

- Work directly with clients and referents (if applicable in conjunction with inpatient staff to coordinate the implementation of aftercare programming
- Responsible for implementation, administration and evaluation of the aftercare program
- Support Operations Director in planning and implementing outcome measurement in the aftercare program
- Collaborate with Clinical Director and Program Managers to develop aftercare clinical content based on evidenced informed best practice
- Providing clinical supervision and support to aftercare clinicians to support the optimal delivery of evidence-based clinical content
- Collaborates with the Operations Director on the development of the aftercare group schedule that meets staff and client needs
- Addressing clinical issues with clients and referents as they arise and field complaints, engaging in service recovery
- Conducting audits and surveys for quality assessment in clinical documentation and processes
- Creating and disseminating aftercare policies, protocol and process flows
- Audit aftercare groups to ensure quality care
- Work collaboratively with EHN inpatient and outpatient facilities
- Work with national director, operations director and inpatient facilities to problem solve workflow and client issues
- Implementing On-Boarding Processes for Intensive Outpatient Programs
- Overseeing the On-Boarding Team to ensure quality and efficiency
- Overseeing both the Socialization and Stabilization and Relapse Prevention Groups - Overseeing Monitoring Program (Soberlink and SureHire)
- Oversee Aftercare Dashboard to ensure it is up to date - Maintaining relationships with Aftercare referents and coordinating Aftercare Reporting

**Other duties as assigned Qualifications**:

- Must have a degree in social work, occupational therapy, psychology or similar, and must be registered with a regulatory body, masters degree preferred
- 5 years experience in leadership and leading clinical teams, supporting professional development, performance and clinical supervision
- Professional Attributes:

- Role models excellence in client care and serves as a collegial mentor for the team
- Demonstrates excellent critical thinking, communication, facilitation, initiative and decision-making skills
- Demonstrates excellent interpersonal skills and the ability to work collaboratively with all members of the team
- Strong organizational and time management skills, including project development, planning and implementation
- Demonstrates commitment to best practice and quality improvement
- Commitment to the vision and goals of the organization
- Evidence of ongoing professional development
- Registered with a regulatory body, MSW preferred or similar

**Reports to**: Clinical Director

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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