Client Services Technician

4 weeks ago

Toronto, Canada Humber Full time

**Client Services Technician, ITS - (24 month I/O)**
- (26988)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**:Client Services Technician

**Status**: 24 month I/O (Initiatives & Opportunities)

**Number of Positions**:2

**Hours**: 40 hours per week

**Faculty/Department**:Client Services / Information Technology Services

**Campus/Location**:IGS (International Graduate School)

**Payband/ Hourly Range**:Payband G $33.38 - $38.75

**What you will do**:
Client Services Technicians, under the general direction of the I.T. Planning & Client Services leadership team, support the delivery of technical services to Humber’s students, employees, suppliers, and guests.

Day-to-day responsibilities include the following:

- Ensuring resolution/fulfillment time objectives are met
- Providing on-site technical support to resolve/fulfill escalated tickets
- Maintaining a good working knowledge of all services, policies, and procedures
- Understanding the role and responsibilities of related support functions
- Upholding and enhancing customer satisfaction
- Documenting and sharing knowledge
- Providing accurate information to students, employees, suppliers, and guests
- Staying informed about Humber and the information technology industry

Examples of common activities include the following: deploying hardware and software, resolving hardware faults/failings, assisting with audio/visual issues, and beta testing new technologies.

Technicians are expected to log their activities as tickets in a tracking tool, and should an incident/request exceed their service mandate or skill level, escalate said ticket to an appropriate functional group.

**What you bring to the role**:
**Education**

**Certifications**
- HDI - Desktop Support Technician
- ITIL v3 Foundations
- InfoComm CTS or CompTIA A+

**Experience**
- Minimum two years of experience providing technical support in a busy environment to Clients with diverse backgrounds.

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 40

**Position Type** FT Support

**Payband** H

**Minimum Salary** 33.38

**Maximum Salary** 38.75

**Work Locations** International Graduate School 59 Hayden St Toronto M4Y 2P2

**Job Family** Information Technology

**Duration of Need** 24 months

**Deadline to Apply** September 8, 2023

**Job Posting** 8/25/23

**Department** Client Services ITS

  • Service Technician

    2 weeks ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    3 weeks ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    1 week ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    2 months ago

    Greater Toronto Area, Canada DLK Septic Services Inc. Full time

    Septic System Service Technician Job Overview: We are seeking a skilled Service Technician to join our team. The Service Technician will be responsible for diagnosing, repairing, and maintaining various Septic Systems **Duties**: - Diagnose mechanical issues and perform repairs as required - Perform inspections to identify worn or damaged parts that may...

  • Service Technician

    4 days ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    1 week ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Internal Service Technician** - Company Overview:_ **Provincial Smart Home Services**, one of Canada's fastest-growing companies, provides residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection. **Our Mission**:Our mission is to deliver a valuable service that helps homeowners save energy and reduce...

  • Service Technician

    2 weeks ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Role**:HVAC Internal Service Technician **Location**:Toronto, Ontario **Department**:PSHS Field Service **Employment Type**:Full-Time **Reports to**: Director, Operations **Who We Are** Provincial Smart Home Services is a leading provider of HVAC and Smart Home solutions and services, focused on providing smart and sustainable solutions for all...

  • Service Technician

    2 weeks ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    Join Our Team as an In-House Service TechnicianJob Summary:As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction and...

  • Field Auto Service Technician

    2 weeks ago

    Toronto, Canada LubeVan Mobile Auto Services Full time

    **Responsibilities**: As a technician, you will be responsible for operating an independent mobile service unit and visiting customers in one of our geographies to provide service. Once your training is complete, you’ll be working independently, nobody micro-managing or monitoring your every move. Your role is to provide basic automotive service to our...

  • Field Service Technician

    2 weeks ago

    Toronto, Ontario, Canada MBI I.T. Services Full time

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?We are currently hiring for a contract I.T Field Service Technician job inDuration: 12 months (possibility of an extension).I.T.Field Service Technician job responsibilities: Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or...

  • Field Service Technician

    4 weeks ago

    Toronto, Canada Imperial Coffee & Services Full time

    Are you seeking a fast-paced and challenging work environment? Imperial Coffee and Services is hiring Field Service Technicians for the Greater Toronto area. **COMPANY OVERVIEW** Imperial Coffee has been providing our customers with complete breakroom solutions since our inception in 1974. At the heart of our customer service is our guiding principle:...

  • Field Service Technician

    2 weeks ago

    Toronto, Canada Imperial Coffee & Services Full time

    Are you seeking a fast-paced and challenging work environment? Imperial Coffee and Services is hiring Field Service Technicians for the Greater Toronto area. **COMPANY OVERVIEW** Imperial Coffee has been providing our customers with complete breakroom solutions since our inception in 1974. At the heart of our customer service is our guiding principle:...

  • I.t. Field Service Technician

    4 weeks ago

    Toronto, Canada MBI I.T. Services Full time

    **INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?** We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 12 months (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents,...

  • Service Technician

    1 week ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    **Job Summary**: As an **In-House Service Technician**, you will be a vital member of our technical team, responsible for delivering exceptional service and support to our valued customers. Your primary role will be to diagnose, troubleshoot, and resolve technical issues related to our products and services at customer locations. You will be working directly...

  • Calibration & Service Technician

    2 weeks ago

    Toronto, Canada Total Meter Services Inc Full time

    **Calibration & Service Technician** Work will include a broad range of responsibilities in a variety of different work settings such as petrochemical, mass transportation and food plant operations. Responsibilities Include: - Evaluate and Certify dispenser meters - Perform volumetric test measures, meter analysis and minor repairs. - Maintain and repair...

  • Service Technician

    2 weeks ago

    Greater Toronto Area, Canada Watermart Full time

    Job Summary: We are seeking a Service Technician to join our team. The Service Technician will be responsible for assembling, and maintaining various Water systems for our residential and commercial clients. **Duties**: - Assemble and install water systems according to specifications - Perform repairs and maintenance tasks - Utilize hand tools, power tools...

  • Drywall Service Technician

    2 weeks ago

    Toronto, Canada Marissa Management & Services Inc. Full time

    MMS Inc is currently seeking a full time and competent Dry Wall Repair Technician to join our growing Service team. This is the perfect opportunity to build a career at a well-established construction and maintenance company. All service technicians are provided with a company uniform and service vehicle equipped with all necessary safety equipment and...

  • Service Technician

    3 weeks ago

    Toronto, Canada Paladin Technologies Full time

    We have a best-in-class delivery team supporting a diverse range of clients with various systems across most verticals. The Service Technician will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon. We expect all employees to represent Paladin in a professional manner in...

  • Fingerprinting Technician/customer Service

    1 week ago

    Toronto, Canada Candian Fingerprinting Services Inc Full time

    Canadian Fingerprinting Services INC is an RCMP accredited fingerprinting and background checking organization servicing Toronto and the Greater Toronto Area community. We are seeking **1 Full-Time** **Fingerprinting Technician **to join our team at our Downtown location. THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR: - Completing biometric fingerprints...

  • Fingerprinting Technician/customer Service

    4 weeks ago

    Toronto, Canada Candian Fingerprinting Services Inc Full time

    Canadian Fingerprinting Services INC is an RCMP accredited fingerprinting and background checking organization servicing Toronto and the Greater Toronto Area community. We are seeking **1 Full-Time** **Fingerprinting Technician **to join our team at our Downtown location. THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR: - Completing biometric fingerprints...