Production Support Analyst

4 weeks ago

Montréal, Canada eTeam Inc. Full time

**Job title: - Production Support Analyst**

**Location: - Montreal, QC**

**Duration: - 12 Months**
***

**Responsibilities**:

- Be part of a dynamic team supporting the DEC Clearing business, operations and client services teams.
- The person in this role will be part of a global team will be responsible maintaining and supporting Clients on their UBIX architecture.
- Day to day tasks involve investigation and resolving client issues, new installations, upgrades and any projects specific to assigned accounts.
- The UBIX Application Support Specialist is responsible for maintaining the relationship between business, development, BA and FIS as a vendor
- Write technical specification and document functional flows and procedures.
- Management of documentation and post release checkouts UAT and Production releases.
- Identify and assist in resolution of risks and issues that will adversely affect planned project milestones.

**Qualifications**:

- Bachelor’s degree or foreign education equivalent in Computer Science or Engineering with more than 5 years of experience supporting a middle office/back-office platform within a financial services environment.
- Knowledge/interest of the financial markets i.e., CME Group, ICE, EUREX, OCC, SGX, etc.
- Knowledge of scripting language, i.e., Perl, Python, JavaScript, Rexx or VBScript
- Demonstrated expertise writing and running database queries on large datasets
- Experience working with databases (Oracle, Sybase, SqlServer)
- Experience troubleshooting and configuring the following technologies (MQ Series, network connectivity, FIX/FIXML/FPML, SQL, Citrix)
- Strong communication skills
- Highly organized with the ability to manage a heavy workload in a dynamic environment
- Some remote off hours support is required

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