Support Specialist

3 weeks ago


Langley, Canada GN Group Full time

Join the world’s oldest start-up and turn up the volume on your career

At GN Audio (Jabra), we understand how to create world-class sound solutions, bringing people closer. Improved experiences are the benchmark, which is reflected in products that we are developed for you to give you the best excellent conversation and music experience. We are looking for a Support Specialist.

GN Audio is part of the GN Group and the one and only company developing professional headsets, headphones, hearing aids, video, and gaming solutions under one roof. Through the Jabra brand, GN Audio develops intelligent audio solutions for users worldwide.

As part of the Product Support team, you will deliver customer-focused technical support. You will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. You will empower our customers to maximize the use of our products through education and awareness.

How is it to work at GN Audio
- “ _Even a great product needs best customer service to give excellent customer experience
_”_, says Wolfgang Gricks, Jabra Support Manager.

What will you be doing?

The tasks include, but are not limited to:

- Friendly, service and solution-oriented communication as a contact in technical support for end customers
- Logging of customer inquiries and solution steps in the internal ticket system, escalation according to specifications
- To demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
- To work as a team to deliver exceptional customer experiences in each support interaction
- To develop strong relationships with customers and create Jabra brand awareness
- To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
- To make independent, customer-focused decisions over time while on a call for an efficient customer experience
- To test and evaluate new products prior to release
- To be open to changes and new approaches required by the company

Sound good so far? Here’s what you’ll need to succeed:

- You have experience in dealing with customers
- You are Fluent in English, as well as Spanish and/or Italian both orally and in writing.
- You have proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
- You have experience in supporting customers within a high contact support center
- You have experience with cell phones, apps, and Bluetooth technology preferred
- You have experienced in and are effective in conflict resolution and relationship management
- You have excellent communication skills - both verbal and written
- You have a desire to continually learn, adapt and work in a fun, fast-paced environment

Fluency in English and one or more additional languages, Spanish, Italian, French, is required for this role.

As an international organization with colleagues in over 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues and our customers, no matter where they are both in English and Spanish/Italian/French.

This is a temporary position, with the potential to turn into a full time posit in the future.

The Jabra culture

The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one.

Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

We welcome you in our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities.

If you are passionate about audio and video technology and are excited about the opportunity to work on cutting-edge products and services at GN Audio (Jabra), we would love to hear from you.

To apply, use the ‘APPLY’ link no later than 23 Dec 2023. Applications are assessed on a continuous basis, so don’t wait to send yours.

LI-Jabra



  • Langley, Canada Traveland RV Canada Full time

    **Junior IT Support Specialist** Our company is seeking a Junior IT Support Specialist to join our growing team. In this role you will be responsible for providing technical support to our internal staff, assist with maintenance of our IT infrastructure, user account creation and administration, and picking up jobs from the queue. **Responsibilities**: -...


  • Langley, Canada Fort Garry Industries Full time

    Trailer Sales Support Specialist Langley Township, BC Full-time Fort Garry Industries is Canada's most trusted truck andtrailer parts, sales and service provider. The Fort Garry Industries group ofcompanies has over 500 employees with locations across Canada.  Withover 100 years of service under our belt,


  • Langley, Canada Regal Rexnord Full time

    **Position**: Technical Customer Care Specialist (ATS) **Reports **Directly To: ATS Customer Care Manager **Location**: Langley, BC, Canada **Salary**: $68,000-$75,000 CAD **THE OPPORTUNITY** **YOUR MISSION** - Provide exceptional technical phone support for troubleshooting, diagnosing, and resolving customer’s concerns with their Automatic Transfer...

  • Pet Care

    3 weeks ago


    Langley, Canada Petcious Dog Spa and Play Full time

    **Join Our Team: Pet Care & Facility Support Specialist at Petcious Dog Spa and Play** Petcious Dog Spa and Play, nestled in the vibrant and growing community of Langley, BC, is thrilled to announce an opening for a Pet Care & Facility Support Specialist. This unique position is designed for an individual passionate about providing exceptional care to xs,...


  • Langley, Canada Scamp Transport Full time

    **Entry Level Helpdesk Support Specialist** As a leading hauler of petroleum products, Scamp Transport Ltd. is looking for a self-motivated, energetic individual to join us in our fast-paced environment. Scamp Transport leverages technology, increasing efficiencies and achieving a highly reliable safety culture, which allows us to meet and exceed our...

  • Learning Specialist

    2 weeks ago


    Langley, Canada Kwantlen Polytechnic University Full time

    Employee Group: **Faculty (Kwantlen Faculty Association)** - Hours of Work (BCGEU): - # of openings: **1** - Hours Per Week (BCGEU): - Pay Level: **Faculty Pay Scale** - Days of Work (BCGEU): **Sunday** - Employment Type: **Permanent Full Time** - Internal Closing Date: **Open Until Filled** - Travel Frequency: **Occasional travel between campuses is...


  • Langley, Canada Pro-Line Building Materials Full time

    **Inventory Specialist** We’re PWPL Group of Companies. (PWPL - Includes Pacific West Systems Supply Ltd, Pro-Line Construction Materials Ltd. and Boyd Distributors Ltd. and you’ll find a bright future with us. We’re a proud supplier to the construction and roofing industries. We’ve grown steadily over the past three decades because of our...

  • IT Specialist

    1 week ago


    Langley, Canada Lago Apparel Co. Full time

    Job Description: IT Specialist Location: Langley, BC, Canada Employment: Full-Time (permanent) Reporting To: Sales Rep & Web Development Team Lead **Company Profile**: Lago Apparel Co. is a family owned and operated business out of Langley, BC, specializing in the development and production of custom apparel. We have been supporting customers across...


  • Langley, Canada Douglas College Full time

    **Work Arrangements** - This position is 40 hours per week located at the WorkBC Langley and Aldergrove offices. Working hours are Monday to Friday 8:30am-5:00pm but will require occasional evening shifts till 6:30pm and on occasion Saturdays 10:00am - 3:00pm.**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a...


  • Langley, Canada Douglas College Full time

    **Work Arrangements** - This position is 40 hours per week located at the WorkBC Langley and Aldergrove offices. Working hours are Monday to Friday 8:30am-5:00pm but will require occasional evening shifts till 6:30pm and on occasion Saturdays 10:00am - 3:00pm.**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a...


  • Langley, Canada Scamp Transport Full time

    Entry Level Helpdesk Support SpecialistAs a leading hauler of petroleum products, Scamp Transport Ltd. is looking for a self-motivated, energetic individual to join us in our fast-paced environment. Scamp Transport leverages technology, increasing efficiencies and achieving a highly reliable safety culture, which allows us to meet and exceed our customers...


  • Langley, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a financing specialist, focused on deepening credit skills, supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client experience by providing superior busines


  • Langley, Canada Troy Life & Fire Safety Ltd. Full time

    _**Troy Life & Fire Safety Ltd.**_ _is currently recruiting for a Training & Technical Support Specialist - Fire Alarm Systems based out of our Vancouver (Langley) branch. _ **Nature & Scope** - Provide Technical Support on all Fire Alarm products for Field Service Technicians. - Provide on-site technical guidance to Field Service Technicians, as...


  • Langley, Canada Royal Bank of Canada Full time

    **Job Summary** - Credit experience is an asset **What is the opportunity?** As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships...

  • IT Support Specialist

    3 weeks ago


    Langley, Canada VITRUM INDUSTRIES LTD Full time

    **Vitrum Glass Group** located in Langley, BC is on a rapid trajectory to become the most trusted brand in Glass Fabrication. We have over 380,000 square feet of fabrication capacities serving customers in the Pacific Northwest and beyond. **WHAT WE OFFER YOU**: - Career progression with support from all levels of management - Extensive Training -...

  • Marketing Specialist

    4 weeks ago


    Langley, Canada R R Plett Trucking Full time

    **Join Our Team as a Part-Time Marketing Specialist at RR Plett Trucking!** **Company**: RR Plett Trucking **Location**: Langley, BC **Position**: Part-Time Marketing Specialist **Compensation**: $25-$35 / hr. **Schedule**: 2 Days per Week Are you a creative and strategic marketing professional looking for a part-time opportunity to showcase your...


  • Langley, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...


  • Langley, Canada Trinity Western University Full time

    **JUNIOR LEARNING TECHNOLOGY SPECIALIST** **// Information Technology** **Position Purpose and Summary**: The Junior Learning Technology Specialist (JLTS) fulfills a support role to the Senior Learning Technology Specialist (SLTS) in enhancing the digital learning environment at Trinity Western University (TWU) through facilitating the integration and...


  • Langley, Canada The Mutual Fire Insurance Company of British Columbia Full time

    **About Us** The Mutual Fire Insurance Company of British Columbia is growing and is looking for a Partner Success Specialist to work with our Business Development team. Founded in 1902, Mutual Fire Insurance was the first mutual insurance company headquartered in British Columbia. Today, the company provides solutions for farm, commercial, and home...


  • Langley, Canada Direct Plus Food Group Full time

    LES & **JOB TITLE**:SA TRADE MARKETING SPECIALIST **JOB CATEGORY**: MARKETING **Department/Group**:Marketing **Travel required**:Y **Location**:LANGLEY, BC **OVERVIEW**: Direct Plus Food Group is a fast-growing sales, merchandising and distribution company representing many fine brands to the Retail market. Our product offering is carefully selected and...