Emergency Communications Operators

2 weeks ago

St Albert, Canada City of St. Albert Full time

**Cultivate your Career**:
As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

**The Opportunity**:
The City of St. Albert Policing Services is currently recruiting for casual Emergency Communications Operators.

The Emergency Communications Operator is the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls. This position is responsible for gathering and disseminating accurate information and is a key link between the public and the police services.

Main responsibilities include complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone. Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create/dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.

**Qualifications**:

- Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
- Certification from an Emergency Communications Program is considered an asset.
- Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
- The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high-stress, demanding situations is required, as well as prioritizing and multi-tasking.
- Must be able to obtain (and maintain) an RCMP issued Security Clearance.

**Hours of Work**:
We offer a variety of shifts ranging from 3 to 12 hours in length.

The 12-hour shifts are 7:00 a.m. - 7:00 p.m. or 7:00 p.m. - 7:00 a.m.
**Note**: Shifts may be altered to meet operational needs.

**Compensation**:
$32.83 - $39.94 per hour.

This position is represented by the CUPE 5141 Collective Agreement.

**INFORMATION FOR APPLICANTS**:

- Applications will only be accepted to 10:00 p.m. MST on the closing date.
- Please note that the City will be conducting video conference interviews to minimize the potential spread of COVID-19.

**CONDITIONS OF EMPLOYMENT**:

- Must be able to obtain (and maintain) an RCMP issued Security Clearance.

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